About DTIQ Technologies, Inc

DTiQ is the world's leading provider of intelligent video-based surveillance and loss prevention services. With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Burger King, KFC, and McDonald's to name a few. If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We're always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.

About the role

• Key responsibilities:
• Coordinate and track jobs assigned to the SMEs.
• Follow up with technicians, contractors and internal teams to ensure jobs stay on track.
• Manage scheduling and outstanding actions.
• Maintain visibility of open jobs, priorities and deadlines.
• Ensure the required information is available before work commences.
• Keep SMEs updated on progress and escalate delays or blockers.
• Support coordination of deployments, site activity and technical work.
• Maintain accurate documentation and job trackers.
• Identify opportunities to improve processes and workflows.
• Provide general administrative support to the SME team.

Key prerequisites:

• Strong organisational and time-management skills.
• Excellent communication and follow-up skills.
• High attention to detail.
• Ability to manage multiple priorities and work independently.
• Comfortable working across technical, operational and customer-facing teams.
• Experience in coordination, administration, field service or project support would be advantageous.
• QSR, technology or field-service experience would be a bonus, but is not essential.