­Led by an experienced management team and supported by a strong investor group, including large and experienced institutions and strategic partners, EdgeConneX offers a dynamic, fast-paced work environment where we are bringing flexibility, proximity, power, and connectivity to some of the world’s key businesses. With major offices in Herndon, Denver, Amsterdam, Singapore and Malaysia, we have a global footprint and a unified team of employees committed to providing a premier customer experience and delivering the full spectrum of data center solutions, from core to edge, like no other data center provider can do.

Focused on driving innovation and helping our customers define and deliver their own unique vision for the Edge, at any scale, in any market worldwide, for any requirement, we are building tomorrow’s data center infrastructure, today for some of the world’s most demanding Network, Content, and Cloud customers.

Title: Security Systems & Technology Engineer

Position: Full Time

Location: Austin, Texas

Travel: Regional and international, typically 25 - 40%, higher during project delivery peaks

The Security Systems & Technology Engineer is the hands-on technical specialist for EdgeConneX’s physical security systems. The role operates, maintains, and supports access control, video surveillance, intrusion detection, and perimeter systems, and delivers upgrades, migrations, and new-site commissioning under the global systems roadmap. The Engineer works day to day with Security Operations, Security Design & Integration, IT, and vendor partners to keep systems healthy, standardized, and audit-ready. 

Primary Responsibilities

• Operate, maintain, and support physical security systems, including access control, video surveillance, intrusion detection, and perimeter systems.

• Support other regions as required, including global platform projects, major incident response, and short-term coverage, as directed by the Senior Manager.

• Serve as a technical subject-matter expert for LenelS2/OnGuard, ExacqVision, and adjacent platforms (e.g., Genetec where deployed) across the portfolio.

• Deliver upgrades, migrations, and rebuilds under the global security systems roadmap, to the standards and timelines agreed with the Senior Manager, Security Systems & Technology.

• Perform system administration, including configuration, software and firmware updates, health monitoring, preventive maintenance, and support for user and credential management.

• Troubleshoot and resolve system faults to root cause, coordinating vendors and integrators for on-site work and driving corrective actions to closure.

• Apply and maintain technical standards, runbooks, and lifecycle plans for deployed systems, and feed lessons learned back into global standards.

• Support security systems vendors and integrators, including scoping service visits, verifying work quality, and escalating performance issues to the Senior Manager.

• Coordinate with EdgeConneX IT on networking, server infrastructure, OS lifecycle, patching, and cybersecurity hardening for security systems.

• Partner with Security Operations and Security Design & Integration on installs, commissioning, site turnover, and ongoing support of deployed systems.

• Track system health, drive continuous improvement, and report status and KPIs to Security leadership.

• Support internal and external security audits, including evidence collection, reporting, and closure of findings.

Knowledge, Skills & Abilities

• Strong written and verbal communication, including the ability to document configurations, fault reports, and as-built records clearly for internal stakeholders and vendors.

• Deep hands-on expertise with enterprise physical security systems and the ability to act as the technical specialist for the portfolio.

• Proven ability to prioritize and execute across a global, distributed portfolio with consistent attention to detail.

• Strong troubleshooting discipline, including structured fault isolation, root cause analysis, and clear escalation when needed.

• Ability to direct vendors and integrators on site and hold them to performance requirements and agreed scopes of work.

• Strong follow-through: drives corrective actions to closure and prevents repeat issues.

• Confident working with internal and external stakeholders, including customers, in a fast-moving environment.

• Working knowledge of cybersecurity, network, and IT infrastructure considerations relevant to physical security systems.

• Comfortable working independently across global time zones and shifting priorities, including planned out-of-hours maintenance windows and regular calls with teams in Europe and Asia-Pacific.

Experience/Education

• Bachelor’s degree in engineering, information systems, security management, or a related field, or equivalent experience.

• 4+ years of hands-on experience operating and supporting enterprise physical security systems, including access control, video surveillance, and intrusion detection, across multi-site environments.

• Demonstrated experience delivering security systems upgrades, migrations, or new-site commissioning against agreed plans and standards.

• Familiarity with common industry hardware manufacturers (e.g., AXIS, HID) and hands-on expertise with enterprise physical security platforms including LenelS2/OnGuard/Genetec and CCTV platforms.

• Familiarity with industry encryption standards (e.g Desfire) and open protocols (e.g ONVIF, OSDP).

• Experience working with security systems vendors and integrators on installs, service delivery, and fault resolution.

• Working knowledge of (or demonstrated ability to learn) EN 50600, PCI DSS, SOC 2, ISO 27001, NIS2 and CER directives.

• Proficiency with Visio, Lucidchart, AutoCAD, or comparable drawing and diagramming tools.

• Knowledge of, and experience supporting, security-related audits and certifications, including evidence collection and closure of findings.

• Experience in data centers, critical infrastructure, telecommunications, or other controlled environments strongly preferred.