About Electrosonic

Electrosonic is Where Imagination Comes to Life.

At Electrosonic, our team is composed of passionate, highly intelligent, and energetic individuals who are eager to make a difference. We provide an environment where you will be challenged and inspired daily. If you seek excitement and want to be part of something unique, we invite you to join our Electrosonian family. Together, we will continue to shape the future of technology-driven experiences.

About the role

The IT Infrastructure Administrator supports the organization’s core IT operations across end‑user support, identity and access management, device management, and infrastructure maintenance. This role is hands-on and fast‑paced, suited for someone with a strong foundation in Microsoft 365 E5 administration and a desire to grow into broader systems responsibilities. 

The ideal candidate has 3+ years of experience working with the full Microsoft 365 E5 suite, particularly Entra ID, Microsoft Defender for Endpoint, Teams, SharePoint, and Intune, and is comfortable supporting both cloud and on-premises environments. This role frequently collaborates with senior IT staff and contributes to providing secure, reliable, and efficient technology services for the business. 

What you'll do

End-User Support (Tier 1–3) 

• Provide timely technical support for Windows and macOS systems, productivity applications, and user devices. 

• Troubleshoot issues with Outlook, Teams, OneDrive, SharePoint, and related M365 services. 

• Support MFA, password resets, account lockouts, and connectivity issues. 

• Assist with workstation setup, peripheral configuration, and meeting room technology. 

• Escalate complex issues to senior team members with clear documentation. 
  
  

Identity & Access Management 

• Administer user lifecycle processes (onboarding, transfers, offboarding). 

• Manage identities and access within Microsoft Entra ID: 

• Group membership 

• Role-based access assignments 

• License provisioning 

• Support SSO/MFA enrollment and troubleshoot authentication issues. 

• Maintain security and compliance guidelines for identity management.
  
  

Endpoint & Device Management 

• Provision, configure, and maintain Windows and macOS endpoints. 

• Manage device enrollment, compliance, and configuration profiles via Microsoft Intune. 

• Monitor endpoint security and health using Microsoft Defender for Endpoint. 

• Apply OS and application patches in alignment with IT policies. 

• Support hardware lifecycle management including imaging, repairs, and asset tracking. 

• Ensure encryption, antivirus, and EDR agents are properly deployed and operational. 
  
  

Server, Infrastructure & Cloud Support 

• Assist with daily monitoring and basic administration of servers and cloud resources (e.g., Windows Server, Azure VMs, virtual environments). 

• Perform routine tasks such as service restarts, updates, and log reviews. 

• Assist in file server, print server, and line-of-business application maintenance. 

• Validate backup job success and support simple restore operations. 

• Participate in system maintenance windows and planned downtime activities. 

Basic Network Device Configuration 

• Perform entry‑level configuration and support of network equipment. 

• VLAN updates 

• Port configurations 

• Basic firewall rule changes (under supervision) 

• WLAN profile adjustments 

• Troubleshoot network connectivity issues involving switches, APs, and end-user devices. 

• Update network documentation and support senior IT with broader network changes. 

Qualifications

Required Qualifications 

• 3+ years of hands-on experience administering Microsoft 365 E5 environments, specifically: 

• Entra ID (Azure AD) 

• Microsoft Defender for Endpoint 

• Intune (Endpoint Manager) 

• Teams administration 

• SharePoint Online 

• Strong understanding of Windows 10/11, macOS, and fundamental networking concepts (DNS, DHCP, TCP/IP). 

• Experience with AD/Entra hybrid identity environments. 

• Ability to write and follow SOPs and technical documentation. 

• Excellent communication, customer service, and troubleshooting skills. 

Preferred Qualifications 

• Experience with PowerShell for basic scripting or automation. 

• Familiarity with Azure portal administration. 

• Exposure to virtualization (VMware, Hyper‑V). 

• CompTIA Network+, Microsoft certifications, or related training.

A day in the Life

• Inclusive Team Culture

At Electrosonic we embrace our differences. We are committed to furthering our culture of Diversity, Equity and Inclusion. We are an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

• Work/Life Balance

Our team puts a high value on work-life balance, offering a hybrid work environment, dependent of position. We believe maintaining the right balance between your personal and professional life is important to our team's overall well-being.

• Career Growth

We are dedicated to supporting our team members to grow a long-term career with us. We have a broad mix of experience levels and tenures, and we support continuous learning and knowledge sharing.

• Compensation and Wellness

The salary range for this role is dependent on skills, experience, and qualifications. We offer a full range of health and wellness benefits that include:

• Medical
• Dental
• Vision
• Life and disability benefits.
• Wellness discount programs,
• 401k
• *Paid parental leave after 1 year of service.
• 12 company paid holidays
• 3 weeks of paid time off

Come be a part of a Global company that has been recognized for its superior and unsurpassed technology master planning and system integration.

With unique global capability, we deliver highly complex world-class projects, conference room technology, and executive briefing centers across a multitude of sectors.