Job Description: Personal Lines Client Service Specialist

Element Risk Management 's Core Values

• Integrity: Commit to honesty, transparency, and doing what is right even when no one is watching. Integrity is the foundation of trust in every decision, relationship, and outcome.
• Ownership: Take full responsibility for results, embracing both success and failure. Show grit and Relentless Perseverance, and practice Proactive Stewardship by protecting relationships and resources entrusted to us.
• Excellence: Pursue the never-ending journey of Continuous Improvement. Enhance skills, processes, and services while being Growth Oriented and driving innovation.
• Humility: Bring expertise with self-assurance while staying open to learning and valuing the perspectives of others. Lead and collaborate without ego.
• Authenticity: Show up as our true self, speak honestly, and build trust through openness and respect.

Position Overview: The Personal Lines Service Associate is responsible for servicing personal lines client service needs, by analyzing customers’ individual needs, evaluating options, by support account managers and account executives.

PRIMARY RESPONSIBILITIES AND DUTIES:

At all times, the Personal Lines Service Associate shall:

• Support Account Managers and Account Executives to develop and retain customers.
• Answer questions from clients regarding coverage when applicable.
• Assist existing policyholders with endorsements, billing, EOIs, and coverage changes.

SECONDARY RESPONSIBILITIES AND DUTIES: 

• Collaborate with Account Managers and Account Executives to provide feedback on customer and/or market conditions.
• Handle telephone calls and assist Account Managers and Account Executive as applicable with personal visits from customers pertaining to their individual risks and coverage requirements, claims, new business, remarkets and additional lines of coverage.
• Ensure that all requests for changes, endorsements,  etc. are properly implemented and comport with the various company requirements.
• Other duties, as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

•  Performs duties independently with little or no supervision, operating from established directions and instructions. Decisions are made within general agency constraints and insurance laws, and require independent decision-making.
• The position involves daily contacts with customers and carriers, which encompasses information exchange, problem solving, quoting, and/or negotiations, significant contact with customers to collect information on any changes to the customer’s characteristics and to analyze the customer’s continued exposure and tolerance to risk, as well as review coverage options and risk management/prevention strategies.
• Thorough technical knowledge of personal lines insurance, including an understanding of personal lines insurance forms and risk alternatives. Outstanding verbal and written communication skills.

JOB REQUIREMENTS and QUALIFICATIONS:
 

College degree or equivalent is desired.  Must be organized with demonstrated skills for effective communication both verbal and written with the ability to influence others.  Should be familiar with all operations with a thorough understanding of the agency system.  Should have at least five years of experience in personal lines underwriting and marketing with a multi-line insurance agency or brokerage operation. 

OTHER RELEVANT REMARKS:

This position description describes the general nature and level of work performed.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.  This position description is not intended as and does not create a contract of employment between the Agency and any individual employee.  The Agency reserves the right to change this position description at any time within its sole discretion.