We are one of the first work-from-anywhere companies with 2,000+ team members utilizing our virtual office called eXp World. This role is work-from-anywhere in Peru.

Who is eXp? 

Doing the audacious is part of eXp Realty’s DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things. Come join us!

What you will do:

The Onboarding department plays a crucial role in creating a powerful first impression of eXp Realty. This role is responsible for delivering a welcoming, efficient, and high-quality onboarding experience to new agents, while ensuring timely access to all necessary tools and platforms. The Agent Operations Specialist – Onboarding must drive operational excellence by guiding new agents through the process with clarity, professionalism, and warmth, aligned with regional and global standards.

• Act as the primary point of contact for new agents or teams, addressing questions and concerns from application to onboarding completion.
• Follow and comply with SOP procedures.
• Ensure clarity and transparency throughout onboarding.
• Provide onboarding support, assisting agents with documentation, platform access, and next steps.
• Deliver an exceptional welcome call using defined scripts tailored to the agent’s experience level.
• Track and update information and communicate with other teams as needed.
• Guide agents through onboarding stages and ensure understanding of eXp’s model.
• Schedule, host, and track attendance for Orientation Sessions.
• Ensure access to all internal tools.
• Design, assign and monitor completion of the onboarding course.
• Continuously follow up, gather feedback, and improve the onboarding experience.
• Keep internal systems up to date.
• Give support to event organization and other operational activities.

Tools & Platforms You Will Use

• Internal onboarding tools
• HubSpot
• Slack
• CODA
• Local CRM
• eXp World
• Google Drive
• Canva

How you will grab our attention:

• Exceptional communication and organizational skills.
• Confidence in managing real estate onboarding processes.
• Experience with digital tools (CRMs, HubSpot, training platforms).
• Proactive mindset with attention to agent experience and compliance.
• Clear and professional English and Spanish (spoken and written).
• Ability to work independently in a fast-paced, remote environment.
• Attention to details.
• Passionate for excellent customer service.

If you think you’d make a great match for this position but don’t meet all the requirements, we would still encourage you to apply!

What eXp provides:

• Monthly technology allowance via payroll
• Company supplied equipment
• One-time new hire stock option grant
• Fully remote environment
• Amazing company culture

EEO Statement:

We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, eXp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.