Leasing Operations Manager_Dallas

About Fleet Equipment, LLC

Our People: We have decades of combined service, logistics, and parts experience that result in being able to match equipment to application and still help you stay within your budget. Expertise to help determine the best equipment to handle the load, and the knowledge and ability to provide the equipment; new or used.

Our Headquarters: Our property is centrally located at the “Crossroads of America’s Distribution Center,” on 40 acres that stretch along I-240 between Highway 78 / Lamar Avenue and Airways Blvd. on Farrisview Blvd., in Memphis.

Our Inventory Sources: As dealer for many of the leading trailer manufacturers, we maintain strong relationships with many of the nation’s leading logistics companies and can purchase in large quantities to meet the customer’s needs.

Our Service: We are here for you, our customer, before, during and after the sale. It is our desire and passion to see that your experience at Fleet Equipment, LLC exceeds your expectations and provides exceptional customer satisfaction.

Position Summary

The Leasing Operations Manager is responsible for the day-to-day management and operational performance of Fleet Equipment Leasing’s equipment leasing activities. This position oversees fleet availability, utilization, condition, movement, maintenance coordination, equipment preparation, returns, and redeployment to ensure leased equipment is ready for customers and operating efficiently.

The Leasing Operations Manager works closely with Sales, Service, Parts, Transportation, Accounting, and customers to coordinate the movement and servicing of equipment throughout its leasing lifecycle. This position provides leadership to operations personnel and is responsible for maintaining operational standards, controlling costs, improving efficiency, and supporting a high level of customer service.

Essential Responsibilities

Leasing Operations

• Manage the daily operations of the leasing fleet and ensure equipment is available, properly maintained, and ready for deployment.
• Coordinate equipment preparation, delivery, pickup, returns, inspections, and redeployment.
• Monitor fleet activity and ensure equipment is moved efficiently between customers, yards, and service locations.
• Establish and maintain consistent operating procedures for leasing activities.
• Identify operational issues and implement solutions to improve efficiency and equipment availability.

Fleet Management & Utilization

• Monitor fleet utilization, availability, condition, and downtime.
• Maintain accurate records of leased, available, out-of-service, and returned equipment.
• Coordinate the inspection and disposition of returned equipment.
• Ensure equipment is properly prepared for the next customer following return.
• Identify underutilized or inactive equipment and coordinate appropriate action.
• Work with Sales and Leasing leadership to support fleet planning and equipment availability.

Service & Maintenance Coordination

• Coordinate preventive maintenance, inspections, repairs, and other service requirements for leased equipment.
• Work closely with the Leasing Shop Foreman, Service Manager, and Parts team to prioritize repairs and return equipment to service.
• Monitor maintenance schedules and ensure required inspections and repairs are completed timely.
• Track equipment downtime and identify recurring maintenance or repair issues.
• Coordinate equipment transfers when repairs cannot be completed at the current location.
• Ensure work orders and maintenance records are accurate and complete.

Equipment Returns & Turnaround

• Oversee the process of receiving returned leased equipment.
• Coordinate inspections, damage documentation, repairs, cleaning, and preparation for redeployment.
• Establish appropriate turnaround expectations for returned equipment.
• Communicate equipment status and expected availability to Sales and other departments.
• Identify opportunities to reduce turnaround time and increase fleet utilization.

Yard & Transportation Coordination

• Oversee organization and control of leasing equipment at company yards and facilities.
• Coordinate transportation of equipment between locations, customers, service facilities, and yards.
• Work with drivers, transportation providers, and internal personnel to ensure timely movement of equipment.
• Maintain accurate records of equipment location and movement.
• Ensure yards and equipment storage areas are organized, safe, and properly maintained.

Customer Support

• Support Sales and Leasing personnel in resolving operational issues affecting customers.
• Assist with equipment delivery, pickup, replacement, and service-related concerns.
• Communicate equipment status and operational updates to customers and internal teams as needed.
• Address operational concerns promptly and coordinate appropriate solutions.
• Maintain professional relationships with customers, vendors, and business partners.

Leadership & Team Management

• Lead, direct, and support Leasing Operations personnel.
• Establish clear expectations and monitor employee performance.
• Assist with hiring, training, scheduling, coaching, and performance evaluations.
• Promote teamwork, accountability, safety, and operational excellence.
• Ensure employees follow established company policies and procedures.
• Identify training and development opportunities for operations personnel.

Financial & Cost Management

• Monitor operational expenses related to fleet maintenance, transportation, repairs, vendors, and equipment movement.
• Identify opportunities to reduce unnecessary costs while maintaining equipment quality and customer service.
• Monitor maintenance and transportation costs and investigate significant variances.
• Assist leadership with operational budgets, forecasts, and cost-control initiatives.
• Evaluate vendor performance and costs and recommend changes when appropriate.

Systems, Reporting & Administration

• Maintain accurate leasing and fleet information within Karmak and other company systems.
• Monitor and report key operational metrics, including fleet utilization, availability, downtime, maintenance status, turnaround time, and equipment movement.
• Prepare regular operational reports for the Vice President of Leasing Operations and management.
• Ensure leasing documentation, equipment records, inspections, and related paperwork are complete and accurate.
• Maintain appropriate records related to equipment condition, maintenance, location, and customer assignment.

Safety, Compliance & Risk Management

• Promote a strong safety culture throughout Leasing Operations.
• Ensure equipment is maintained and operated in accordance with company policies and applicable safety requirements.
• Identify operational risks and take appropriate corrective action.
• Ensure employees follow required safety procedures when handling, moving, inspecting, or servicing equipment.
• Report accidents, equipment damage, safety concerns, and other incidents appropriately.

Continuous Improvement

• Evaluate leasing operations and identify opportunities to improve productivity, fleet utilization, customer service, and cost efficiency.
• Develop and implement process improvements across Leasing Operations.
• Work with leadership to support new locations, system implementations, acquisitions, and other business initiatives.
• Establish consistent operational standards across Fleet Equipment Leasing locations.
• Perform other duties and special projects as assigned.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree in business, operations, transportation, logistics, or a related field preferred.
• Minimum of 5 years of experience in fleet management, equipment leasing, transportation, logistics, equipment rental, or a related industry.
• Minimum of 2 years of supervisory or management experience.
• Experience managing commercial trailers, trucks, heavy equipment, or other leased/rental equipment strongly preferred.
• Knowledge of fleet maintenance, equipment utilization, transportation coordination, and operational processes.
• Strong understanding of preventive maintenance, equipment readiness, and repair coordination.
• Experience with fleet or ERP systems; Karmak experience preferred.
• Strong organizational, analytical, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong leadership, communication, and customer service skills.
• Ability to analyze operational and financial information and make informed business decisions.
• Proficiency with Microsoft Office and other business software.
• Valid driver’s license required.
• Ability to travel between company locations and customer locations as needed.

Preferred Qualifications

• Experience in transportation, trailer leasing, truck leasing, equipment rental, trucking, or dealership operations.
• Experience managing a multi-location fleet.
• Experience with fleet utilization, maintenance, and asset management.
• Experience with equipment transportation and logistics.
• Experience with budgeting, vendor management, and cost control.
• Experience implementing operational processes and performance metrics.

Physical & Work Environment

• Work is performed in an office, equipment yard, shop, and other operational environments.
• Regular exposure to trailers, trucks, heavy equipment, tools, and outdoor conditions.
• Ability to walk through yards and inspect equipment.
• Ability to stand, walk, bend, stoop, and climb as necessary to perform job duties.
• May occasionally lift or move items weighing up to 50 pounds.
• Ability to travel between Fleet locations and customer sites as required.
• May require occasional extended hours, weekends, or after-hours availability based on operational needs.

Performance Expectations

Success in this position will be measured by:

• Fleet utilization and equipment availability
• Reduction of equipment downtime
• Timely return-to-service of equipment
• Efficient equipment returns and redeployment processes
• Preventive maintenance compliance
• Maintenance and transportation cost control
• Equipment condition and readiness
• Yard organization and fleet control
• Customer service and responsiveness
• Accuracy of fleet and leasing records
• Employee productivity and accountability
• Safety performance
• Continuous improvement of Leasing Operations