🤙🏼 About gaiia

At gaiia, we're building the leading platform for Communications Service Providers (CSPs) that truly care about their customers. Our core product is an operating system (OS) for telcos that manages billing, operations, automation and everything in between.

We're passionate about taking care of our people, and it's not just lip service. We want you to focus on your job while we care for everything else. We offer competitive pay and benefits, attractive stock options, unparalleled transparency, and a 100% remote environment. We're excited to have you join us for your next career adventure!

🎭 Role & Team

We're looking to hire a Team Lead who demonstrates extreme ownership, sharp problem-solving skills, and exceptional interpersonal abilities to lead our Workflow Solutions Engineering team.

You will lead a team of Solution Engineers who design and build network automation workflows for telecom operators as they adopt the gaiia platform. This team sits between Product/Engineering and Customers: we turn customer requirements into production-grade automation workflows and we own them through go-live.

This is a player-coach role — you'll set the strategy, and operating rhythm for solution engineering, while staying hands-on with key accounts and complex technical evaluations.

Your mission is to own the solutioning pipeline end-to-end, from initial discovery to production deployment; and build the repeatable frameworks that let gaiia scale implementations across a broader set of customers.

📽 What you will be working on

As the Team Lead of Workflow Solutions Engineering, you will:

• Lead, coach, and develop a team of Solution Engineers: hiring, onboarding, mentorship, feedback, and building a high-ownership culture.
• Build and deliver network automation workflows alongside your team — reviewing code, pairing on tricky integrations, and jumping in when delivery is underwater.
• Own the solutioning pipeline: intake, scoping, estimation, prioritization, and capacity planning across multiple concurrent customer implementations.
• Run customer-facing discovery sessions, design workflow diagrams, and get sign-off on automation scope with customers.
• Build repeatable frameworks: workflow templates, off-the-shelf scope guidelines, and standardized solutioning artifacts that reduce per-customer effort.
• Introduce operating rhythm to the team: weekly priorities, capacity planning, and roadmap alignment so the team gets ahead of demand instead of firefighting.
• Cross-train the team across network vendor integrations and automation patterns, eliminating single points of expertise.
• Act as the gatekeeper for SE time across pre-sales engagements, customer implementations, and day-2 support.
• Collaborate with Product, Engineering squads, and Customer Success to advocate for tooling improvements and feed insights back to the roadmap.

🎖️ Must-haves

• You have at least five (5) years of experience in software development or technical solution engineering, with hands-on ability to read, write, and review code.
• You have at least two (2) years of experience leading or mentoring a team of technical professionals.
• You have experience building or configuring integrations and automations — APIs, webhooks, provisioning logic, or workflow engines.
• You are a strong customer-facing communicator — you can run a discovery session with an ISP's network operations team and translate their needs into executable scope.
• You can deal with uncertainty and bring structure to ambiguous customer requirements.
• You are process-oriented and thrive building repeatable playbooks from scratch.
• You have an outgoing and collaborative personality, eager to work across departments and directly with customers to solve complex problems.
• You have a strong product mindset and natural curiosity for how things work under the hood.
• You have the ability to travel frequently in the US, to actively support our customers during key engagements and go-lives.

🪄 Nice-to-haves

• You have experience in the telecom or ISP industry — OSS/BSS concepts, fiber provisioning, wireless provisioning, network management, or service activation.
• You have experience with TypeScript, GraphQL, REST, SOAP, XML, JSON.
• You have familiarity with network & telecom technologies such as Calix, Nokia, Adtran, TP-Link, UISP, Tarana, NetBox, RADIUS, Alianza, Metaswitch, Ribbon, TiVo
• You have experience working with AI tools applied to software development workflows or automation.

💰 Salary

At gaiia, we have a transparent salary philosophy and a robust evaluation and compensation framework. It translates to a fair and impartial model where salaries are published internally, healthy discussions around compensation and performance can exist, and taboos are removed.

🔆 Benefits

• Flexible 25 days of vacation.
• Stock Options Plan.
• Group Insurance.
• Telemedicine.
• Life Spending Account.
• Employee-sponsored RRSP.
• Flexible working hours & all-remote work.

We are an equal-opportunity employer committed to inclusivity and diversity. Our workplace is fully remote and boasts accessible technologies, ensuring all team members can thrive. Should you require accommodations due to a disability during the application process, please contact us at 581-996-9639 or people@gaiia.com as per the Accessible Canada Act and human rights legislation. We're here to support you every step of the way.

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