About Us

Since 1977, LAGOS has been a pioneer in fine jewelry, combining precious materials and expert craftsmanship to offer modern, iconic styles for women and men. Founded by master jeweler, Steven Lagos, the brand’s signature Caviar collections offer bold, unique styles that encourage personal expression. Today, Steven’s daughter. Kate Lagos serves as Associate Designer and Brand Stylist, continuing the tradition of excellence and creativity that defines the brand’s iconic Caviar collections.

Role Purpose

The Boutique Manager is responsible for leading the day-to-day operations, sales performance, and client experience of a LAGOS retail boutique. The role develops high-performing teams, ensures operational excellence, and delivers a luxury customer experience that supports sales growth and brand standards.

Key Responsibilities

• Lead boutique sales, operations, and client experience.
• Develop and coach boutique team members to achieve performance goals.
• Drive sales productivity, customer engagement, and loyalty.
• Ensure execution of brand, service, and operational standards.
• Manage staffing, scheduling, inventory, and store resources.
• Monitor boutique performance and implement improvement initiatives.
• Build relationships with clients and the local community.
• Foster a culture of accountability, teamwork, and service excellence.

Key Accountabilities

• Sales and productivity performance
• Client experience and customer satisfaction
• Team leadership and development
• Store operations and execution
• Brand standards and presentation
• Inventory management and loss prevention
• Employee engagement and retention

Success Measures

• Sales and profitability performance
• Client satisfaction and loyalty
• Boutique productivity and conversion
• Team engagement and development
• Brand and service standard execution
• Inventory accuracy and operational compliance
• Clienteling and repeat business growth
• Leadership bench strength and succession readiness

Critical Skills

• Client Experience
• Sales Leadership
• Coaching
• Talent Development
• Retail Operations
• Relationship Building

Qualifications

• Bachelor's degree preferred
• 5+ years related experience

Core Competencies  

To thrive and grow with our company, you must possess and continue to develop the following competencies: 

Customer Focus: Ensuring that the internal and external customer’s perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities; crafting and implementing service practices that meet customers’ needs; promoting and operationalizing customer service as a value. 

Driving for Results: Setting high goals for personal and group accomplishment; using measurement methods to monitor progress towards goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement. 

Building Trusting Relationships: Using appropriate interpersonal styles to establish relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions. 

Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make change successful. 

Growth Orientation: Harnessing technical expertise, continuous learning, and commitment to improvement to optimize processes, address challenges, and achieve impactful results. 

Equal Employment Opportunities

LAGOS is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin, or citizenship. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful.

Other Duties

Please note this job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.