Join the Experts in Fleet & Heavy Equipment Glass Services

Fleet Glass Services (FGS) — Raleigh, NC

Founded in 1996 and headquartered in Raleigh, North Carolina, Fleet Glass Services (FGS) is a trusted leader in glass repair, replacement, and installation for fleet vehicles, specialty units, and heavy equipment. We proudly serve fleet managers, maintenance teams, mining operations, and risk management professionals across the region.

🛠️ About the Role

We’re looking for a Dispatcher to join our skilled and dedicated team. You’ll be part of a close-knit crew that values craftsmanship, safety, and customer satisfaction. Whether you're working on a mining truck windshield or a commercial van side window, your work will directly impact the performance and safety of our clients’ fleets.

🔧 What You’ll Do

As a Dispatcher at FGS, you’ll be responsible for:

• Create and optimize daily routes for mobile glass technicians based on location, job type, urgency, and technician skill level
• Schedule windshield repair and replacement services for fleet and commercial accounts
• Adjust routes in real time to account for delays, cancellations, traffic, parts availability, or emergency jobs
• Balance same‑day service requests with pre‑scheduled appointments to maximize efficiency and productivity
• Ensure routes minimize drive time while meeting customer service expectations and SLA commitments
• Serve as the primary point of contact for field technicians throughout the day
• Communicate job details, service updates, and schedule changes clearly and accurately
• Monitor technician progress and job status to ensure on‑time completion
• Coordinate equipment, materials, and glass availability prior to dispatch
• Support technicians with problem‑solving while in the field
• Schedule and confirm service appointments with fleet managers and commercial customers
• Provide proactive updates regarding arrival times, delays, or reschedules
• Handle customer inquiries and service issues professionally and efficiently
• Maintain strong working relationships with repeat fleet customers
• Use dispatching and service management software (e.g., ServiceTitan, GPS/route optimization tools) to:
  • Build and manage routes
  • Track job progress and technician locations
  • Maintain accurate customer and job records
• Document notes, changes, and communication in the system
• Ensure accuracy of service details prior to technician arrival

✅ Qualifications

We’re looking for someone who brings:

• 1+ years of experience as a dispatcher, service coordinator, or scheduler, preferably in fleet, automotive, or field service operations
• Proven experience creating, managing, and optimizing daily routes for mobile technicians or drivers
• Experience supporting mobile service teams and coordinating multiple jobs per day
• Strong understanding of routing factors such as geography, urgency, technician skill level, and drive time
• Comfortable communicating with both field technicians and commercial/fleet customers
• Experience using dispatching, CRM, or service management software
  (ServiceTitan or similar platforms preferred)
• Ability to multitask and remain calm in a fast‑paced, high‑volume environment
• Strong organizational skills and attention to detail
• Clear verbal and written communication skills
• Basic computer proficiency and ability to learn new systems quickly
• High sense of accountability, reliability, and teamwork

🌟 Why Join FGS?

• Competitive pay and benefits

• Opportunities for training and advancement

• Supportive team environment

• Work that makes a real impact on safety and operations