Kore.ai is a globally recognized leader in the conversational and generative AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s goal is to empower businesses with effective, simple and responsible AI solutions that create engaging interactions. sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.
Kore.ai is one of the fastest growing AI companies globally. We are recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.
Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai supports customers globally across offices in Orlando, Hyderabad, New York, London, Germany, Dubai Frankfurt, Tokyo and Seoul.
We’re reshaping the way companies harness the power of AI, simplifying and enhancing accessibility. Work alongside some of the brightest minds in the industry to pioneer safe, reliable solutions. Join the Kore.ai team and help companies of all sizes simplify the adoption of advanced AI solutions responsibly.
OVERVIEW:
We are looking for a Chief Information Security Officer (CISO), Delivery who will serve as the ultimate guardian of security across our global customer implementations. This is a high-impact leadership role that bridges the gap between theoretical security policy and the rigorous reality of deploying AI within Fortune 500 environments.
You are not a "check-the-box" compliance officer; you are a delivery-focused leader who ensures that every agentic AI solution we build is architected securely from day one. You will establish the governance, practices, and policies that allow our Forward Deployed Engineering teams to move fast without breaking the trust of our most regulated global clients.
LOCATION: San Mateo, CA or Orlando, FL (onsite/in-person)
RESPONSIBILITIES:
● Secure Implementation Governance: Define and enforce the security standards, blueprints, and best practices for all customer-facing deployments.
● Process & Policy Ownership: Establish the delivery security lifecycle, from initial architectural risk assessment to production go-live and ongoing governance.
● Product-Security Collaboration: Act as the primary bridge to the Product and Engineering teams to identify vulnerabilities and advocate for "security by design" features that make it easy for customers to implement our platform securely.
● Enterprise Security Engagement: Serve as the technical peer and trusted advisor to customer CISOs and InfoSec leaders, de-risking complex implementations by demonstrating deep technical competence.
○ customer security escalation ownership: lead high-priority client incidents, pen-test findings, architecture objections, and remediation confidence with customer CISOs.
○ pre-sales security leadership: support strategic pursuits, due diligence reviews, InfoSec questionnaires, and accelerate deal closure.
● Operational Readiness: Ensure that all deployments meet global enterprise standards for data privacy, residency, and operational security at scale.
● Force Multiplier for Delivery: Create reusable security assets, automated compliance checks, and training programs that empower delivery teams to own security outcomes.
● Minimum 15+ years of experience in Information Security, with a significant background in professional services or delivery-focused security roles required.
● Technical Depth: You understand the "how" behind security—from API security and microservices architecture to cloud infrastructure (AWS/Azure/GCP) and distributed systems required.
● Security Framework Expertise: Deep knowledge of SOC2, ISO 27001, GDPR, and industry-specific regulations (HIPAA, PCI-DSS) within enterprise environments required.
● Proven Leadership: A track record of building and scaling security functions within high-growth enterprise software or consulting organizations required.
● Executive Presence: Exceptional ability to communicate risk and security value to both C-suite executives and deep technical engineering teams required.
● AI/ML Security: Experience securing LLM-based applications, prompt injection mitigation, and RAG-based data privacy patterns required.
● Platform Experience: Background at major enterprise vendors (e.g., AWS, Palantir, Salesforce) in security-focused solution architecture required.
● Identity & Access Management: Deep expertise in SAML/OIDC, RBAC, and zero-trust architectures in complex, multi-region deployments required.
● Bachelor’s degree in computer science, Cybersecurity, or related technical field required
● Master’s degree or professional certifications (CISSP, CISM) preferred but we value demonstrated capability and "field-tested" experience above all else.
Depending on specific professional experience and geographical location of individuals, the salary for this position ranges from $250,000 - $285,000. Additional wage/bonus/commission and benefit details will be shared during the formal interview process for this full-time employment opportunity.
FDE
San Mateo, CA
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