ABOUT LINXUP, LLC

If you are looking for “the right opportunity” with a fast-growing company, with great people, doing great work, look no further. Linxup offers products and solutions that help thousands of field service fleets solve real business problems. If you’re looking for an opportunity to help make a difference for small businesses, you’re in the right place. Linxup helps businesses get more out of the vehicles, equipment, tools, and workers in the field through its robust, easy to use tracking and dash cam solutions. Linxup delivers class-leading reliability, flexibility, and live, US-based onboarding, support, and coaching to ensure customers get the most out of their investment. That’s why more than 30,000 businesses trust Linxup to help them improve the safety, security, productivity, and efficiency of every vehicle, asset, tool, and worker in the field. Founded in 2004 and based in St. Louis, MO, Linxup serves customers in a wide range of industries, including field service, construction, trucking, transportation, and other enterprises that rely on mobile workers and equipment to get the job done.

ABOUT THE POSITION

We are currently looking to hire a Customer Development Representative to work with our existing customer base, focused on expanding accounts. Our Customer Success team works with our valued customers to deepen their engagement with licensed Linxup telematics software solutions. This role partners with our customer success, support and product teams to analyze how each customer is using our solution, identify white-space opportunities for new features or hardware, and ensure the customer understands the expanding value of our solution. Success in this role is measured through expansion revenue, engagement, and the growth of the customer relationship. If you have the right mindset and skillset to be successful and execute the responsibilities for this role, we would love to hear from you!

ESSENTIAL FUNCTIONS – RESPONSIBILITIES

• Deliver a positive Linxup experience for our customers; owning the growth and adoption journey by providing resources and guidance that lead to a high level of customer loyalty and account expansion
• Work with clients to map their evolving business goals to our solution offerings, proactively identifying areas where our platform can solve new problems for them
• Manage communication expectations and outreach cycles to keep customers engaged with the latest product updates and feature releases
• Internal and External Advocate: Be our customer’s go-to contact and navigate internal processes to provide the best solutions for the client’s growth
• Respond to questions, concerns, and feedback in a positive, empathetic, and consultative manner; escalating internally to Product or Sales when appropriate
• Build strong, consultative relationships with key stakeholders—including fleet managers and business owners—to ensure they maximize their usage of the Linxup platform
• Establish a high level of personal credibility to improve customer trust and influence buying decisions
• Monitor customer usage trends and health data to identify risk and, more importantly, high-potential opportunities for upsell and cross-sell
• Recognize patterns in the customer lifecycle and collaborate with internal teams on initiatives to drive account expansion
• Establish a trusted strategic advisor relationship with each assigned client.
• Be comfortable interacting with customers leveraging all manners of communication, including phone calls, email, social networks, and webinars.
• Work cross-functionally to identify expansion opportunities that lead to new revenue results
• Proactively engage with customers to communicate new product features that bring value to their business needs
• Ask for and leverage client referrals, associations, and networking to pass warm leads to our sales teams
• Other various tasks and assignments not listed above may be expected in this role
• Other duties as assigned

QUALIFICATIONS & EDUCATION

• 1 to 3 years of work experience at an entry-level in Sales and Account Management roles within a SaaS organization, preferably in customer success or similar growth-focused roles
• Related Bachelor’s Degree preferred (Sales, Business Administration, etc.).
• Strong ability to effectively manage your time and prioritize across multiple customers and deadlines with the help of a CRM
• Comfortable in a fast-paced technology company; start-up experience is a plus
• Proven ability to succeed in an ever-evolving, metrics-driven environment.
• Strong self-initiative and proactive problem-solving
• Ability to review customer performance data and trigger customer outreach accordingly
• Effective and respectful communication on the phone, through email, and in person. You can confidently interact with all levels of an external organization

WORK ENVIRONMENT

• Fast-paced environment with opportunities for growth and reward
• Company promotes work/life balance to achieve maximum performance professionally and personally

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence, so we offer competitive compensation and benefits packages:

• Position offers a Base Salary
• Attainable Quota with Full Commission Potential
• Medical, Dental, Vision, Life, and 401(k) benefits are offered
• Flex Time Off (FTO)