OSP Coordinator

We are excited to add this position to the #BestTeamInTelecom!

LiveOak Fiber is a fast-growing fiber broadband provider delivering high-speed, reliable internet to homes and businesses across the Emerald Coast of Florida and communities throughout Georgia, including the Golden Isles, Savannah, and Augusta. Our mission is to improve quality of life in our communities through technology.

Employees enjoy 100% company-paid medical, dental, and vision coverage for themselves and their dependents, bonus potential, career development opportunities, and the chance to make a meaningful impact in the communities we serve.

At LiveOak Fiber, we are proud to be a different kind of service provider that puts people at the center of everything we do. Your work directly contributes to bringing critical infrastructure and opportunity to local communities while helping us connect more people to the services they rely on every day. We invest in employee development, career progression, and leadership programs designed to help you grow and succeed. You'll work alongside exceptional teammates in a collaborative, values-driven culture that combines experienced industry leaders with passionate local talent and supports growth, recognition, and connection. 

Position Overview & Purpose

The OSP Coordinator is responsible for coordinating the day-to-day maintenance and operational activities of LiveOak Fiber's outside plant (OSP) network. This position oversees maintenance ticket management, preventive and corrective maintenance programs, contractor coordination, network restoration efforts, quality inspections, and operational performance reporting to ensure the reliability and integrity of the company's fiber network.

The OSP Coordinator serves as a key member of the Operations team and works closely with Engineering, Network Operations, Construction, and third-party contractors to support network uptime, maintenance efficiency, and service reliability. This role leads by example and ensures all activities are completed in accordance with company standards, safety requirements, and industry regulations.

Essential Duties & Responsibilities

1. Network Maintenance Coordination

·       Coordinate daily maintenance activities across the fiber network.

·       Review, prioritize, and track maintenance trouble tickets to ensure timely resolution.

·       Coordinate preventive maintenance programs designed to improve network reliability and reduce service interruptions.

·       Support corrective maintenance activities and assist in troubleshooting network issues.

·       Ensure maintenance activities are completed according to company standards and established procedures.

·       Maintain visibility of ongoing maintenance projects and communicate status updates to stakeholders.

2. Fiber Restoration & Outage Response

·       Participate in on-call support and emergency restoration efforts during service outages, fiber cuts, and network failures.

·       Coordinate emergency restoration efforts during service outages, fiber cuts, and network failures.

·       Assist with field troubleshooting efforts to identify and resolve network issues.

·       Coordinate internal and external resources during restoration events.

·       Monitor restoration progress and ensure timely communication of outage status updates.

·       Support post-outage reviews and root cause analysis efforts.

·       Ensure all restoration activities are documented accurately and completely.

3. Contractor Coordination & Quality Assurance

·       Coordinate and oversee contractors performing maintenance and repair work on the network.

·       Manage contractor schedules and work assignments to ensure timely completion of maintenance activities.

·       Perform quality inspections of completed work.

·       Verify compliance with company construction, maintenance, and restoration standards.

·       Escalate contractor performance concerns and assist with corrective action plans when necessary.

·       Ensure proper documentation is maintained for maintenance activities and special projects.

4. Operational Performance & Reporting

·       Monitor Mean Time to Repair (MTTR) and other network maintenance key performance indicators (KPIs).

·       Track recurring network issues and maintenance trends.

·       Prepare reports regarding maintenance activities, outages, restoration efforts, and operational performance.

·       Identify opportunities to improve maintenance processes, increase efficiencies, and reduce operating expenses.

·       Participate in continuous improvement initiatives related to network reliability and maintenance operations.

5. Safety & Regulatory Compliance

·       Ensure all maintenance work is completed safely and in accordance with OSHA requirements, company policies, and applicable industry regulations.

·       Promote a culture of safety among employees and contractors.

·       Support safety audits, inspections, and compliance initiatives.

·       Ensure proper documentation of safety-related activities and corrective actions.

·       Maintain awareness of industry standards and best practices related to OSP maintenance and restoration.

Knowledge, Skills & Abilities

·       Strong knowledge of fiber optic network maintenance and restoration practices.

·       Understanding of outside plant (OSP) construction and maintenance standards.

·       General knowledge of telecommunications network hardware, cabinets, and supporting infrastructure.

·       Ability to interpret network maps, fiber records, and maintenance documentation.

·       Strong troubleshooting and problem-solving skills.

·       Ability to learn and effectively utilize fiber testing equipment, including OTDRs, Power Meters, and Visual Fault Locators (VFLs).

·       Strong organizational and time management skills.

·       Ability to coordinate multiple projects, contractors, and priorities simultaneously.

·       Excellent verbal and written communication skills.

·       Proficiency with Microsoft Office applications and maintenance tracking systems.

·       Ability to work effectively in a fast-paced operational environment.

·       Commitment to safety, quality, and operational excellence.

Basic Qualifications & Competencies

·       High school diploma or equivalent required.

·       Minimum of 3-5 years of hands-on telecommunications experience.

·       Strong technical knowledge of fiber optic networks and maintenance activities.

·       General understanding of network electronics, cabinets, and telecommunications infrastructure.

·       Experience coordinating maintenance schedules, work assignments, and operational activities.

·       Ability to maintain and enforce OSHA safety standards and company safety policies.

·       Demonstrated problem-solving skills related to fiber network maintenance and restoration.

·       Valid driver's license with an acceptable driving record.

·       Ability to provide proof of eligibility to work in the United States.

Preferred Qualifications & Competencies

·       Associate's degree or technical certification in Telecommunications, Electronics, Networking, or a related field.

·       Experience supporting Fiber-to-the-Home (FTTH) networks.

·       Experience working with maintenance management, trouble ticketing, or workforce management systems.

·       Experience coordinating contractors and restoration vendors.

·       Familiarity with GIS platforms and network documentation systems.

·       Industry certifications related to fiber optics or telecommunications.

·       Experience working within a broadband, telecommunications, utility, or infrastructure environment.

Physical Demands & Working Environment

·       Walking: up to 40%

·       Standing: up to 40%

·       Sitting: up to 60%

·       Reaching: up to 15%

·       Lifting and/or bending: up to 25%

·       Work environment includes office, field, and outdoor locations in varying weather conditions.

·       Ability to lift up to 50 pounds.

·       Travel: up to 25%.