Game Room Manager (Spring,TX)

About Onesource Amusement, LLC

Onesource Amusements provides coin-operated video gaming and entertainment equipment to bars, family entertainment centers, resorts, and venues across the United States.

What began as a small, family-run business in Texas has grown into a national operation with six offices and service in 18 states—and we’re continuing to expand. Our team takes pride in providing reliable equipment, responsive service, and strong partnerships with the businesses we support.

About the role

• We are seeking a motivated, organized, and hands-on Game Room Manager to oversee the daily operations of our Spring, Texas location. The ideal candidate will have strong leadership skills, excellent organizational abilities, and experience managing staff, inventory, customer experiences, and special events.

Key Responsibilities

Game Room Operations

• Oversee all daily operations of the game room to ensure a smooth, efficient, and enjoyable guest experience.
• Maintain a clean, organized, safe, and welcoming entertainment environment.
• Ensure all arcade games and amusement equipment are functioning properly.
• Address operational concerns, customer complaints, and equipment issues promptly.
• Implement and enforce company policies, procedures, and safety standards.

Staff Management & Scheduling

• Create and manage employee schedules to ensure adequate staffing during operating hours, weekends, holidays, and special events.
• Supervise, train, and motivate game room employees.
• Assign daily responsibilities and monitor employee performance.
• Ensure staff provide excellent customer service and maintain professional conduct.
• Assist with onboarding, coaching, and employee performance evaluations.
• Monitor employee attendance and scheduling needs.

Inventory Management & Accounting

• Monitor and maintain adequate inventory of supplies, prizes, merchandise, and operational materials.
• Conduct regular inventory counts and maintain accurate records.
• Coordinate inventory replenishment and purchasing needs.
• Oversee daily cash handling, register reconciliation, and financial reporting.
• Maintain accurate records of sales, expenses, inventory, and transactions.
• Identify inventory discrepancies and report financial or operational concerns to management.

Arcade Equipment Knowledge & Maintenance

• Develop and maintain a thorough understanding of all game room equipment, including arcade games, redemption games, and related systems.
• Perform routine equipment inspections and identify maintenance or repair needs.
• Troubleshoot basic equipment issues when appropriate.
• Coordinate with technicians to ensure equipment is repaired and maintained in a timely manner.
• Ensure games are clean, operational, and ready for customer use.

Birthday Parties & Event Management

• Manage birthday party reservations, event bookings, and scheduling.
• Coordinate party packages, event setup, staffing, and guest accommodations.
• Assist customers with planning birthday parties, group outings, and special events.
• Maintain an organized event calendar to prevent scheduling conflicts.
• Ensure birthday parties and events run smoothly from preparation through completion.
• Work with staff to provide excellent customer service and memorable guest experiences.
• Identify opportunities to increase birthday party bookings and event revenue.

Customer Service & Business Performance

• Create a positive, family-friendly atmosphere for all guests.
• Resolve customer concerns professionally and efficiently.
• Monitor customer satisfaction and identify opportunities for improvement.
• Support sales growth through excellent service, effective event planning, and operational efficiency.
• Provide regular operational updates and performance reports to company leadership.

Qualifications & Requirements

• Previous management or supervisory experience preferred.
• Experience in arcade operations, family entertainment centers, hospitality, retail, or similar environments preferred.
• Strong leadership, communication, and organizational skills.
• Knowledge of inventory control, cash handling, and basic accounting procedures.
• Ability to learn and understand arcade equipment operations and basic troubleshooting.
• Experience coordinating birthday parties, group events, or special activities preferred.
• Ability to multitask, solve problems, and work effectively in a fast-paced environment.
• Strong customer service skills and attention to detail.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as business needs require.
• Basic computer skills, including scheduling systems, spreadsheets, and point-of-sale systems.
• Reliable Transportation

What We're Looking For

We are looking for a dependable, proactive leader who takes ownership of daily operations and leads by example. The successful candidate will be organized, customer-focused, comfortable managing multiple priorities, and passionate about creating a fun and successful entertainment environment.

Perks & Benefits

• Simple IRA with 3% company match
• Paid time off
• Sick time off
• Bereavement
• Holiday pay
• Dental Insurance
• Medical Insurance

Equal Opportunity Employer

Onesource Amusement, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected status under applicable law.