Hello! 🦜

Thanks for checking out our job posting. You’ve already taken a tiny step towards being a part of our team – huzzah!

We know that taking your next career step is as exciting as it can be exhausting. So, with that in mind, we’ve tried to keep our description simple and cliché-free to help you decide if PerchPeek and this role are a good match for you.

About PerchPeek

At PerchPeek we dream of a borderless world where people have the freedom to live and work where they please. Where ideas and resources flow where they’re most needed unrestricted by national borders. We strive to create a world of opportunity for anyone, anywhere – one move at a time.

We’re building a streamlined Mobility ecosystem to empower businesses and individuals to move anywhere in the world. We support employers and employees through every stage of the relocation process, providing an affordable, scalable, high-value service, powered by technology and relocation expertise.

Have you ever relocated? If so, you probably know how overwhelming it can be—immigration hoops, tax implications, housing, shipping, utilities, banking…the list goes on. No matter where in the world you go, relocating is complicated, time-intensive, and stressful. PerchPeek was conceived to change that.

For relocators, our goal is to guide them through every step of their move with a delightful mix of tech, coaching, content, and partnerships which work together to make relocating simpler, faster, and more fun.

For employers, we streamline the entire process of supporting international Mobility into one easy-to-use platform, turning Mobility into a strategic advantage for thriving globally.

Now you know why we’re so passionate about what we do!

About the role

We are seeking a strong-judgement, fast-moving operator to lead meaningful transformation at the core of a scaling, global company.

The primary goal of this role is to translate strategic vision into scalable execution. In close partnership with the CEO and COO, the Business Transformation Lead will drive continuous process improvement and take end-to-end ownership of complex, cross-functional initiatives from scoping through to delivery, to deliver tangible impact across the organisation.

This is a hands-on, high-ownership role that requires both depth and range. You will be expected to step into ambiguous or under-defined problems and have the cognitive agility to build a clear understanding of what is happening and why, in order to design practical, scalable solutions. You will then drive those solutions through the organisation, working across teams to ensure they are delivered and adopted.

Success in this role requires both strong critical thinking and execution discipline. You are comfortable diving into complex operational challenges, but equally focused on turning insight them into action and driving momentum.

Role Responsibilities

Whilst every role in a startup has a degree of flexibility over time, here is what we see as the role’s main responsibilities:

• Cross-Functional Transformation Ownership - Own the end-to-end scoping and delivery of complex, cross-functional initiatives* and ensure they don’t stall or drift as complexity increases. This includes:
• • Partnering closely with the Perchy Leadership Team, absorbing context quickly and translating key strategy bets and priorities into scoped initiatives, with clear plans and next steps.
  • Align efforts by connecting across commercial, product, engineering, service delivery and operational teams.
  • Strengthen initiative execution mechanics by surfacing ownership gaps, clarifying dependencies, aligning ambition with capacity and driving timelines.
  • Depending on the initiative, you may be owning key deliverables or driving them through the teams.

*Examples of initiatives we’ve recently had include launching new service lines or products, evolving the operating model, identifying and resolving inefficiencies in core processes, and designing and deploying AI- and automation-driven solutions and large-scale systems and tooling implementations.

• Process Design, Continuous Improvement & Adoption - Raising the bar on operational excellence to keep pace with company growth. This includes:
• • Identifying gaps, bottlenecks, and structural weaknesses - and fixing them!
  • Map and redesign end-to-end workflows to improve efficiency and reduce reliance on manual or ad hoc processes.
  • Lead rollout of new processes, tools and operating models across teams, ensuring clarity and alignment.
  • Drive adoption through communication, training and enablement, and ensure changes are embedded, not just launched.

• Automation & AI Enablement - Be a key driver on our ongoing journey to become AI & automation driven. This includes partnering with teams across the business** to:
• • Identify opportunities for automation and AI across operational workflows.
  • Design fully agentic or human-in-the-loop processes.
  • Educate and enable teams for effective adoption.
  • Ensure automation and AI deliver measurable improvements in efficiency, quality, and scalability.

**Whilst you could support across functions, we initially expect a significant proportion of time to be spent with Service Delivery teams that deliver the relocator experience.

About You

Individuals well suited to this role will demonstrate strengths in the following capabilities:

• Structured Problem Solving - You bring clarity to ambiguity, breaking down complex problems into actionable steps and prioritising effectively.
• Excellent & Fast Critical Judgement - You make high-quality decisions with incomplete information, balancing speed, quality and scalability.
• Execution Ownership & Bias to Action - You take full ownership of outcomes and consistently translate plans into delivered results, managing scope and maintaining momentum in complex environments.
• Systems Thinking & Continuous Improvement - You identify how processes and workflows can be improved end-to-end, and design scalable solutions that remove inefficiencies and structural bottlenecks.
• Cross-Functional Influence - You align stakeholders across teams, navigate competing priorities and drive coordinated progress on shared goals.
• Highly Organised & Operationally Disciplined – You maintain visibility across multiple initiatives, ensuring clear ownership, timelines and follow-through.
• Lean into Change - You are energised by ambiguity and continuous change, and are motivated to improve how the business operates.
• Commercial & Business Awareness – You understand trade-offs between efficiency, customer experience and business impact, and make decisions grounded in company performance.

Whilst not necessary, people who will be awesome in this role likely have similar prior experience, including:

• Worked closely with senior leadership, translating high-level direction into clear plans and actionable next steps.
• Operated effectively and thrived in a high-growth or ambiguous environment
• Introduced automation, tooling or AI into workflows
• Identified recurring operational issues and fixed the root cause.
• Owned and delivered a complex cross-functional initiative end-to-end.
• Coordinated multiple teams to deliver shared outcomes, maintaining progress and alignment across different priorities and stakeholders.

Candidates can come from a variety of backgrounds, but some relevant previous roles might include Strategy & Operations or Business Operations roles at scaling tech companies, or consulting roles with a strong focus on implementation and execution.

Pay & Benefits

Salary

PerchPeek values transparency in our approach to global compensation. We aim to be holistic, fair, and always improving. We are data-led and regularly evaluate our salary ranges against other companies of a similar size and stage. Total compensation packages are based on a wide array of factors unique to each candidate, including but not limited to demonstrated skill set, years and depth of relevant experience, and location. In your first interview, we’ll have an open conversation about compensation.

The PerchPerks

• Company share options - be a business owner and have your very own little piece of PerchPeek. 
• Flexible Holiday and Leave - you’ll receive all statutory holiday plus wellbeing leave and flexible annual leave for you to rest, relax, or recharge as you see fit.
• Work from Anywhere - PerchPeek is a fully distributed company that supports employees in working wherever they’d like to be within the parameters of your role’s requirements. We offer an allowance to ensure your working environment suits you.
• Learning & Development Budget - so you can be proactive about learning something fun outside of your core role
• Regular socials, an annual offsite, and a meetups budget - or time spent turning colleagues into friends (corny but we don’t care).

Ready to be a Perchy?

Firstly, no need for a full cover letter. Please just share your resume and responses to the application questions.

We aim to respond to all applications within 2 weeks. If we seem well-matched, you’ll be invited for an initial screening with one of the PerchPeek team where we’ll align on timeline, compensation, and get to know each other a bit better. Then, we'll run a four-stage interview process with different members of our team: Stages 1 and 2 will be focused on experience, skills, and culture alignment. Stage 3 and 4 will include a “take-home” task and a final round interview. All interviews will take place via video call.

We hope to hear from you!

Our commitment to inclusive hiring

Studies show that women and people of colour are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are an Equal Opportunity employer committed to a diverse and representative team. Whatever your gender, race, religion, age, sexual orientation, marital status or disability, we want to hear from you! We would strongly encourage you to apply, even if you don't believe you meet every one of the qualifications described.