SamaCare Overview

SamaCare helps to eliminate the administrative barriers that limit patient access to life-changing therapies. Insurance-related administrative hassles for medications result in worse outcomes for patients, delayed therapy, and over $100B of administrative waste for the US healthcare system. Medical providers have historically been forced to manage these workflows on stone-age technology: think fax, calls, and snail mail.

SamaCare has built an AI-supported software platform to help practices streamline and automate those administrative workflows and a two-sided business model that has scaled to hit medical offices serving over 2 million patients (and growing rapidly). As a VC-backed company, we’re building a team to help us scale, so that every patient gets access to the right treatment at the right time.

Role Overview

As Growth Ops & Insights Manager, you will own the connection between customer data and real-world interventions, translating signals and insights into levers that measurably change how practices and their staff engage with SamaCare across the full lifecycle, from activation through long-term retention. This is a unique, high-visibility role for an operator who thinks like an analyst, writes like a marketer, ships like a builder, and has deep passion for understanding and serving customers.

You'll be responsible for running the experimentation loop that translates insights into outcomes: designing, testing, and iterating on initiatives that drive activation, feature adoption, utilization, and retention. You'll work closely with our CS team to make their work more targeted and effective, in addition to coordinating with our Product and Operations teams to launch new flows. Over time, your scope may expand into demand generation, new customer acquisition, monetization, or other high-value directions that surface.

Growth Ops & Insights Manager Responsibilities:

Customer & Product Insights

• Own and continuously develop SamaCare's customer analytics layer, building on existing analyses to identify new causal hypotheses and designing frameworks and tests to validate them
• Leverage BI tools, natural language/agentic querying, and other analytics platforms bridging to surface meaningful insights about customer and user behavioral patterns, bridging quantitative and qualitative data
• Translate your findings into actionable interventions: you’ll own not just the “what,” but the “so what”
• Keep the team's understanding of user behavior current and rigorous; know what the data is and isn't telling you, and validate before anything goes to leadership

Intervention Design & Execution

• Design, build, measure, and iterate on interventions that drive growth end-to-end: the test for success is not "the motion or feature launched," but whether behavior measurably changed
• Own initiatives spanning the full engagement funnel, including:
• • Onboarding sequences that drive new users to their first meaningful value moment
  • Re-engagement flows for users who show early drop-off signals
  • Trigger-based product nudges that surface the right guidance at the most impactful workflow moment
  • Targeted outreach programs that drive engagement based on behavioral signals 
• Write the copy and model the flow. While you’ll collaborate heavily with colleagues across teams, you’ll regularly own deployment of your ideas. This role doesn’t stop at strategy; execution is critical and quality matters to our users.

CS Team Enablement

• Make our CSMs smarter and more targeted by building tools that leverage data to surface which accounts that need attention and playbooks that enable that attention to drive maximum customer impact
• Attend regular CS & Onboarding team syncs and serve as the analytical backbone behind their day-to-day execution

Requirements:

• Startup operator background: 3-6 years in Ops (BizOps, RevOps, Chief of Staff), Growth, Product, or generalist startup roles. Extra points for founders.
• Ownership & agency: A track record of proactivity, owning outcomes, and tackling big, open-ended questions matters more than any specific title
• Analytical toolkit: Hands-on work testing hypotheses and extracting meaningful insights and using BI platforms, SQL/Python, or natural language querying tools. Mastery of a specific stack is not required, but the ability to rapidly become fluent in the best tools, to bridge systems and sources, and to add leverage is
• Bias toward shipping: Doesn't stop at the insight; translates data into whatever form drives change: an operational program, a communication, an in-product workflow, a customer engagement model, etc.
• Systems thinker & cross-functional coordinator: Thinks comprehensively about enablers of success and collaborates across teams to execute
• AI-native mindset: Has built automated workflows that re-engineer how work happens and eliminate manual work entirely. Persistently identifies opportunities to deploy AI thoughtfully, flexibly, and impactfully
• Experimental rigor: Comfortable with experiment design and statistics; has a framework for distinguishing signal from noise and confounders
• Strong communication and writing skills: Crafts clear & concise communications for diverse stakeholders and customer segments
• Domain curiosity: Develops genuine empathy for practice workflows quickly; prior auth experience not required, but real curiosity about the user is

Nice-to-Have’s:

• Specific experience within the B2B healthtech space or expertise in healthcare RCM workflows, including prior authorization
• Strategy or management consulting background is a plus, though we're looking for someone who has made the leap from recommendation to execution
• Experience with data warehouse/BI tools, customer data and analytics platforms, CRMs and customer service software, and/or in-app engagement platforms

This Role Is Not:

• A pure analytics role where the output is a dashboard or a presentation
• A traditional CSM role focused on relationships, health checks, and escalation handling
• A purely product or purely operational role 
• A team management or delegation role
• A role for someone who needs a defined playbook before they can start

Job Type: Full-time/Salary/Remote

Pay Range: Comp: $100–130K base (depending on experience and geographic location) + equity

What We Offer

• Competitive salary, 401(k) with match program, and equity
• Comprehensive health, dental, and vision benefits
• Unlimited PTO and generous parental leave policies
• Flexible hybrid work environment, 2 days per week in-office
• Opportunity to make a direct impact on patient access to life-changing therapies
• A collaborative, mission-driven team that moves fast and supports each other