At Summit, we build and operate the infrastructure behind some of the most critical applications in regulated industries. The work is complex, expectations are high, and the environments we support require precision and thoughtful execution.

We specialize in enterprise-class Application Hosting, Managed Services, and Cloud Solutions, with deep expertise in compliance, security, and performance. Our focus is simple: make the complex manageable and deliver technology that works - reliably, securely, and at scale.

As a Technical Writer within Technical Operations, you will transform complex operational and technical workflows into clear, structured, and scalable documentation across Service Delivery, Service Operations, Data Center Operations, and Project Management.

This role is embedded within the operational organization — not marketing. Your work directly impacts execution quality, onboarding speed, audit readiness, and cross-functional alignment. You will partner with engineers, project managers, data center teams, and service delivery leaders to codify processes, eliminate ambiguity, and strengthen operational maturity.

If you believe clarity is leverage, this role is for you.

What You’ll Do:

• Develop and maintain SOPs, runbooks, workflow documentation, and process maps across Technical Operations
• Partner with subject matter experts to translate complex technical procedures into clear, usable documentation
• Document onboarding workflows, change management processes, escalation paths, and client delivery lifecycles
• Support documentation for data center processes including installations, hardware lifecycle workflows, maintenance procedures, and operational controls
• Standardize project documentation templates and governance artifacts in partnership with Project Management
• Audit existing documentation for accuracy, consistency, and usability
• Identify documentation gaps and proactively recommend improvements
• Maintain structure, version control, and governance within Confluence (or equivalent knowledge management systems)

What You’ll Deliver:

• Standardized, audit-ready documentation across Service Delivery, Service Operations, Data Center Operations, and PMO
• Clear escalation and handoff documentation between Sales, Delivery, and Operations
• Improved onboarding materials that reduce ramp time and increase execution consistency
• Documentation governance standards that reduce risk and knowledge silos
• Process clarity that improves cross-functional alignment and operational efficiency
• Living documentation that evolves alongside operational change

You’ll Thrive in This Role If You:

• Have experience documenting technical or operational processes in infrastructure, managed services, hosting, cloud, or data center environments
• Naturally organize complexity into structured, logical frameworks
• Ask strong follow-up questions and challenge ambiguity
• Are comfortable working directly with engineers, operators, and project managers
• Care deeply about precision, accuracy, and usability
• Balance independence with strong cross-functional collaboration
• View documentation not as paperwork, but as operational enablement

Bonus Points:

• Experience in regulated or compliance-driven environments
• Familiarity with ITIL, change management, or incident management frameworks
• Exposure to data center operations or infrastructure lifecycle processes
• Experience building documentation governance standards from the ground up
• Prior work in enterprise hosting, managed services, or cloud environments

How you approach the work matters just as much as what you do. At Summit, our core values show up in how we make decisions, work together, and support our customers. 

We build the infrastructure that keeps businesses running. We need people who take that seriously, and have fun doing it.

Our core values:

• Empower our people
• Constant elevation
• Customer first
• Focus on outcomes
• Embrace curiosity

Benefits:

Summit offers a total rewards package designed to support you at work, at home, and everywhere in between. Here’s a snapshot of what that looks like:

• Flexible Time Off (yes, really) – take what you need, we trust you to manage it
• Medical, Dental & Vision – comprehensive coverage with HSA/HRA options
• 401(k) with 4% match – we invest alongside you
• Parental Leave – paid time for the moments that matter most
• Life & Disability Insurance – built-in peace of mind
• Wellness Support – resources for your mental and physical health
• Free Colocation & Cloud Access – build and experiment in real environments
• Work From Anywhere – remote-friendly by design
• A low-ego, get-it-done culture – come as you are, do great work

Compensation:

Compensation for this role is based on experience, skills, and location. We aim to make offers that are fair, forward-looking, and aligned to both what you bring and where you’re growing.

Internal candidates may see variations based on current role, compensation, and progression at Summit. Same thoughtful approach, just with additional context.

Summit is committed to a diverse and inclusive workplace. Summit is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. 

As part of this commitment, Summit will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email hr@summithq.com.