At Summit, we're on the lookout for talent that doesn't just think "outside the box," but brings their own unique perspective to the table. With our relentless pursuit of excellence and curiosity, we lead innovation in our industry. We humanize technology by actively listening to our clients, crafting tailored proposals, and delivering on the promise of technology with precision and purpose.

Summit is a leading provider of enterprise-class Application Hosting, Managed Services, and Cloud Solutions for regulated industries, with deep experience supporting compliance, security, and performance in complex IT environments. Our mission is to simplify the complex - ensuring our clients’ technology environments are secure, performant, and purpose-built for their most critical applications.

As a Data Center Operations Technician, you will play a critical role in the day-to-day reliability, organization, and technical integrity of our data center environments. This is a hands-on position for someone who enjoys solving problems, working with hardware and networks, and taking pride in maintaining a clean, structured, and high-performing facility. Based in Ashburn, VA, you’ll leverage your technical foundation while continuing to grow in a fast-paced, 24/7 operational environment. 

Please note, this is an onsite position in Ashburn, VA.

What You’ll Do:

• Manage end-to-end trouble ticket ownership, from initial triage through resolution and documentation. 
• Work both independently and collaboratively to support daily data center operations and maintenance activities. 
• Install, configure, and decommission server and network equipment for customers and internal teams, ensuring all work meets operational and safety standards. 
• Maintain accurate records of work performed, asset changes, and cabling updates within ticketing and inventory systems. 
• Proactively identify opportunities to improve organization, labeling, and workflow efficiency within the facility. 
• Stay engaged with internal communications, operational updates, and change management notices. 
• Adapt to evolving operational needs and participate in on-call or maintenance windows as required. 

What You’ll Deliver:

• Professional interaction with local and remote customers, vendors, and internal stakeholders. 
• High-quality remote hands support across Summit’s primary Ashburn facility and nearby secondary sites. 
• Effective server and network troubleshooting, escalating appropriately when needed. 
• Consistent adherence to Summit’s standards for quality, safety, and response time. 
• A clean, organized, and audit-ready colocation environment, including structured cabling, clear labeling, and orderly rack layouts. 
• Reliable execution of physical infrastructure tasks including hardware swaps, cable runs, and equipment audits. 

You’ll Thrive in This Role If You:

• 3+ years of experience in a data center, NOC, IT support, or similar technical operations environment. 
• Demonstrated experience with troubleshooting and fault isolation across hardware, network, or OS layers. 
• Comfort managing multiple priorities through a ticketing or service management system. 
• Working knowledge of Windows Server and common Linux distributions (Ubuntu, Alma, Rocky, CentOS). 
• Ability to work a designated shift with flexibility for maintenance windows in a 24/7/365 operation. 
• Strong written and verbal communication skills with a customer-focused mindset. 
• A proactive approach to organization, documentation, and continuous learning. 

Physical & Environmental Requirements 

• Ability to lift up to 75 lbs to shoulder height. 
• Ability to sit, stand, and walk for extended periods, including regular ladder use. 
• Visual acuity to read equipment labels and cabling details at varying distances. 
• Comfortable using company-provided hand and power tools safely and effectively.
  
  

Technical Knowledge & Skills 

• Linux and Windows system operation, networking, and troubleshooting. 
• Physical configuration, maintenance, and diagnostics of x86 server hardware. 
• Structured cabling installation, termination, and testing aligned to BICSI or comparable standards. 
• Intermediate understanding of networking concepts and protocols including OSI, TCP/IP, CIDR, SNMP, and VLANs. 
• Familiarity with: 
• • Ethernet switching and basic configuration concepts 
  • IP addressing and subnetting 
  • DNS fundamentals and basic troubleshooting 
  • HTTP / web service basics 

How you approach the work matters just as much as what you do. At Summit, our core values show up in how we make decisions, work together, and support our customers. 

We build the infrastructure that keeps businesses running. We need people who take that seriously, and have fun doing it.

Our core values:

• Empower our people
• Constant elevation
• Customer first
• Focus on outcomes
• Embrace curiosity

Benefits:

Summit offers a total rewards package designed to support you at work, at home, and everywhere in between. Here’s a snapshot of what that looks like:

• Flexible Time Off (yes, really) – take what you need, we trust you to manage it
• Medical, Dental & Vision – comprehensive coverage with HSA/HRA options
• 401(k) with 4% match – we invest alongside you
• Parental Leave – paid time for the moments that matter most
• Life & Disability Insurance – built-in peace of mind
• Wellness Support – resources for your mental and physical health
• Free Colocation & Cloud Access – build and experiment in real environments
• Work From Anywhere – remote-friendly by design
• A low-ego, get-it-done culture – come as you are, do great work

Compensation:

The salary range for this role is $32.00 - $40.50 per hour. Compensation for this role is based on experience, skills, and location. We aim to make offers that are fair, forward-looking, and aligned to both what you bring and where you’re growing.

Internal candidates may see variations based on current role, compensation, and progression at Summit. Same thoughtful approach, just with additional context.

Summit is committed to a diverse and inclusive workplace. Summit is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. 

As part of this commitment, Summit will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email hr@summithq.com.