About the role

The Project Manager delivers superb customer service while seamlessly executing administrative tasks to ensure clients’ analytical needs are met in a timely fashion. The position requires coordination with multiple internal departments and serving as a liaison between GEL and both prospective and existing clients in need of analytical services. Similar to an inside sales representative, the Project Manager handles existing orders while exploring new business opportunities. Industries served include DOE, DOD, radiopharmaceuticals, Nuclear Power (NP), nuclear waste management, local heavy industry, engineering firms, and municipal clients. If you have customer service skills, laboratory knowledge, or inside sales experience in any of these market sectors and you are seeking an opportunity to grow your career with an industry-leading organization, this could be the job for you! 

What you'll do:

• Demonstrating and supporting GEL’s Core Values 

• Managing several million dollars in annual revenues from clients that require ongoing levels of excellent customer service.  

• Coordinating sample collection and container requests, verifying login to the client, and communicating special needs, and associated problems with the Division Directors, Group Leaders, analysts, login team, and support groups. 

• Initiating project startup in coordination with the contracts group, Client Services Manager and Division Directors. Project startup includes thorough review of the project contract, and documentation/communication of contract requirements to sample receiving, laboratory, data packaging, EDD group, accounting, waste management and any other areas of the company that may be involved in the administration of the contract. 

• Project setup and validation to ensure all client specific requirements are communicated to each area of the laboratory. 

• Monitoring a multitude of projects as they progress through the lab. Verifying company’s ability to meet performance requirements (on-time delivery, complete data package, compliant EDD, etc.) and communicating changes or concerns to clients as needed. 

• Managing all deliverables prepared for the client, including data package, preliminary results, EDD, invoices, and monthly performance reports. Responsible for ensuring product completeness, accuracy, and timeliness of these deliverables. 

• Preparing administrative case narrative and technical cover letters for data packages. 

• Maintaining high levels of responsiveness at all times; returning all e-mails and phone calls within two hours of receiving messages from clients. 

• Preparing invoices for submittal to clients and assisting accounting with collection of receivables. 

• Providing back-up coverage for other Project Managers as necessary 

Qualifications

• Bachelor of Science degree (preferably in Chemistry, Biology, or related science degree) or Bachelor of Business Administration / Bachelor of Science in Business Administration degree 

• At least one year of experience in a similar field, preferably three years of experience 

• Proficiency with Microsoft Office Suite, prefer Laboratory Information Management System experience as well. 
• Basic knowledge of environmental laboratory methods and processes, along with basic math and science knowledge. 

• Data evaluation, multitasking, and time management skills. 

• Exhibits organizational skills and attention to detail. 

• Strong analytical, problem-solving, and troubleshooting skills. 

• Provides excellent customer service as displayed by clear written and verbal communication. 

What We Offer

• A commitment to safety and corporate values that promote respect, integrity, and innovation.
• Competitive compensation. 
• Medical, dental, and vision insurance coverage. 
• Life Insurance Plans, including Accidental and Critical Illness plans.
• Company-paid short and long-term disability insurance. 
• 401k plan with employer matching. 
• Paid Time Off and holidays. 

Working Environment & Physical Demands

Work is performed in a combination of office, conference, laboratory, and client site environments. The role involves regular presence in laboratory areas with exposure to chemicals, fumes, gases, and odors typical of an analytical laboratory setting. Employees must be able to use standard office and laboratory equipment and maintain the stamina required to sit or stand for extended periods. The position requires the ability to occasionally lift, carry, push, or pull up to 20 pounds and frequently handle up to 10 pounds. 

About The GEL Group, Inc.

The GEL Group, Inc. is a family of companies built around a shared commitment to protecting our environment and natural resources. For more than four decades, we have partnered with clients across the United States and around the world to provide trusted environmental and engineering services, surveying, analytical testing, remediation support, PFAS testing, and subsurface technologies.

What sets GEL apart is the combination of advanced technology, experienced professionals, and a deep commitment to delivering defensible data on time. Across GEL Laboratories, LLC; GEL Engineering, LLC; GEL Solutions, LLC; and Cape Fear Analytical, LLC, our teams bring specialized expertise and a common purpose to every project.

At the heart of our work is GEL’s Core Purpose: To improve the quality of life for this and future generations by helping people protect and be good stewards of our environment and natural resources. That purpose guides how we serve our clients, support our communities, and approach every challenge with integrity, precision, and care.

At GEL, we are proud of our legacy, but even more focused on the impact we can make moving forward.