About Aeris Communications Inc.

For more than three decades, Aeris has been a trusted cellular IoT leader enabling the biggest IoT programs and opportunities across Automotive, Utilities and Energy, Fleet Management and Logistics, Medical Devices, and Manufacturing. Our IoT technology expertise serves a global ecosystem of 7,000 enterprise customers and 30 mobile network operator partners, and 100 million IoT devices across the world. Aeris powers today’s connected smart world with innovative technologies and borderless connectivity that simplify management, enhance security, optimize performance, and drive growth.

Job Summary

We are seeking a proactive and hands-on IT Junior Manager to support daily IT operations and ensure the smooth functioning of technical systems. This role combines technical support responsibilities with light management oversight, making it ideal for someone who is self-driven, reliable, and comfortable working with minimal supervision.

The role requires full ownership of the local IT administration while also collaborating closely with the wider Corporate IT team to support the global administration of our offices across EMEA, APAC, and the US. The successful candidate will play a key role in maintaining operational continuity, supporting users, and contributing to global IT initiatives and standards.

This is a primarily on-site position, with full-time presence preferred from our Bucharest office.

Key Responsibilities

• Provide day-to-day hands-on technical support for hardware, software, and user issues
• Troubleshoot and resolve IT problems in a timely and efficient manner
• Assist in maintaining and supporting IT infrastructure, including desktops, laptops, and peripherals
• Support basic network operations (e.g., connectivity issues, device configuration, monitoring)
• Coordinate with external vendors or senior IT staff when required
• Maintain documentation of systems, processes, and issue resolutions
• Ensure systems are secure, updated, and functioning optimally
• Assist in onboarding/offboarding processes (user setup, access rights, equipment allocation)

Minimum Requirements

• 6 - 9 years of experience in IT support or a similar role
• Solid understanding of technical support fundamentals (Windows/Mac OS, common business applications)
• Basic to intermediate network knowledge (TCP/IP, Wi-Fi, LAN troubleshooting)
• Ability to work independently with minimal oversight
• Strong problem-solving and organizational skills
• Good communication skills with a user-focused mindset

Preferred Requirements

• Experience with IT ticketing systems
• Exposure to cloud platforms (e.g., Microsoft 365, Google Workspace)
• Basic knowledge of cybersecurity best practices
• Relevant certifications (e.g., CompTIA A+, Network+) are a plus

Why Join Aeris?

• Gain hands-on experience supporting a global IT environment across EMEA region from day one
• Work with autonomy in a role where your contributions are visible and directly impact the business
• Be part of a collaborative, people-first culture where your growth and development are supported
• Join a global IoT technology leader with a strong international presence and a clear vision for the future

Aeris is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
As part of our hiring process, Aeris may conduct background checks to verify the information provided in your application and assess your suitability for the role. The scope and type of checks will comply with the applicable laws and regulations of the country where the position is based. Additional detail will be provided via the formal application process.