About ASH

ASH Hotels designs, develops, owns, and operates a very special collection of properties. In our world, a hotel is much more than a destination to meet, dine, or sleep. Rather, it is a dynamic site of imagery and emotions, interactions and sensations manifesting within the walls of a beautifully restored local legend - a living movie set. An ASH hotel is a connection to the past and a beacon for the future, layered in nuanced storytelling that invites exploration time and again. 

Located in the heart of historic downtown Providence, The Neptune is a 52‐room hotel housed in an early 20th century brick building that has been thoughtfully restored by owner and designer ASH NYC. Once a brothel, the 5-story 1911 building sits in the center of a vibrant culinary and cultural ruckus and is located just a few blocks from Brown University and the Rhode Island School of Design. Whether in one of our communal spaces or lounging in-room, The Neptune captures the ever-alluring legacy of East Coast college towns. Drawing from the most innovative underbelly of historic and contemporary Providence, The Neptune makes semi-secret exclusivity accessible to everyone. 

About the role

We're seeking a reliable and detail-oriented Night Auditor to be the overnight guardian of our hotel. In this essential role, you'll ensure our property runs smoothly during the quiet hours while providing exceptional service to late-arriving and early-departing guests. You'll handle front desk operations, maintain security, and complete important daily reporting that keeps our operations seamless. This position is perfect for someone who enjoys working independently, values responsibility, and appreciates the unique atmosphere of a hotel during the overnight hours. We're looking for a night owl who takes pride in being the reliable foundation that allows our day team to hit the ground running each morning.

Daily Responsibilities

Front Desk & Guest Services

• Welcome and check in late-arriving guests with warmth and professionalism
• Process early morning checkouts and handle guest billing inquiries
• Answer phone calls and respond to guest requests or concerns promptly
• Assist guests with local recommendations, directions, and hotel information
• Handle wake-up calls, maintenance requests, and emergencies
• Maintain detailed logs of all guest interactions and incidents

Financial Operations & Reporting

• Complete daily audit procedures, including room revenue reconciliation
• Run end-of-day reports and ensure all transactions balance correctly
• Process credit card authorizations and handle cash handling procedures
• Review and verify room charges, taxes, and adjustments for accuracy
• Prepare daily reports for management and morning shift teams
• Monitor group blocks, reservations, and room inventory for the following day

Security & Property Management

• Conduct regular security walks of the property, including all floors and common areas
• Monitor security cameras and respond appropriately to any concerns
• Ensure all doors, windows, and access points are properly secured
• Document any maintenance issues, suspicious activity, or safety hazards
• Coordinate with overnight maintenance staff or emergency services when needed
• Maintain key control and access logs for staff and vendor entries

What We're Looking For

Experience & Skills

• Previous hotel front desk or customer service experience preferred
• Basic computer skills and ability to learn property management software
• Strong math skills and attention to detail for financial reconciliation
• Excellent written and verbal communication abilities
• Problem-solving skills and ability to handle unexpected situations calmly
• Physical ability to walk property during security rounds

Personal Qualities & Availability

• Reliable and punctual with strong commitment to overnight schedule
• Professional demeanor and appearance for guest interactions
• Self-motivated and comfortable working independently for extended periods
• Trustworthy with handling cash, keys, and confidential guest information
• Calm under pressure with good judgment in emergencies
• Available for overnight shifts including weekends and holidays

Schedule Requirements

• Full-time position working 3-4 nights per week
• Shift typically runs 11:00 PM to 7:00 AM (exact hours may vary)
• Flexibility for occasional schedule adjustments during busy periods

What We Offer

• Competitive hourly wage 
• Full-time employees are eligible to enroll in Medical, Dental, Vision, Life/Long Term/Short Term Disability insurance after 60 days of employment
• Enroll in our 401k plan with a generous company match after 90 days of employment
• Full-time employees earn 10 paid vacation days, 4 paid personal days, state-required paid sick time, and are eligible for 11 paid holidays if you work on the holiday. 
• Employee discounts at Ash hotels and dining venues
• Opportunities for advancement within our hospitality group
• Comprehensive training program and ongoing professional development
• Supportive team environment in a unique property

Ash provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. In addition to federal law requirements, Ash complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Ash expressly prohibits any form of workplace harassment based on race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. Improper interference with the ability of Ash employees to perform their job duties may result in discipline up to and including discharge.