About Bellhop

Bellhop is a tech-enabled managed marketplace connecting customers with vetted local and long-distance moving companies. We're a lean, fast-moving team focused on building the best experience in the industry — for our customers, our moving and carrier partners, and the people who work with us..

The Role

Bellhop is hiring a Sales Manager to own the day-to-day performance of our sales team. You'll manage and coach a remote, onshore and offshore-based team of sales agents who handle inbound leads and phone/text follow-up for local and long-distance moves. You'll build the scripts, cadence, and coaching rhythms that turn the team into a high-conversion sales engine, and determine the right team size and structure needed to hit our performance standards.

This is a hands-on, player-coach role focused on daily discipline — call monitoring, script adherence, and follow-up cadence — layered on top of the sales structure we already have in place.

What You'll Do

• Manage and coach a remote/offshore sales team handling inbound leads and outbound follow-up for local and long-distance moving customers
• Determine the right number and structure of agents needed to consistently meet our performance standards, adjusting team size as volume and goals change
• Build and continually sharpen sales scripts: objection handling, competitive positioning, value building, and pain discovery
• Set and enforce outreach cadence and follow-up discipline across our CRM and calling/texting platforms, including hitting fast lead-response SLAs
• Run daily quality monitoring — review calls and texts, coach agents 1:1 regardless of tenure, and turn observations into concrete script and process improvements
• Own lead hygiene in the CRM, ensuring every lead is properly logged, statused, and worked
• Track and report team performance and funnel conversion metrics, flagging opportunities and risks
• Partner with marketing and product on lead quality and friction points in the web booking flow

What We're Looking For

• Proven experience managing a remote and/or offshore sales or call center team. No moving experience required
• A track record of improving conversion in a phone- and text-based sales environment
• Strong sales fundamentals — you think in terms of a funnel, and you can coach agents to sell better regardless of how long they've been on the team
• Comfortable building and refining scripts, not just enforcing existing ones
• Hands-on and data-driven; comfortable operating without a large management layer above or below you
• We weigh demonstrated sales management ability over years of experience — strong sales chops matter more than tenure

Nice to Have

• Experience with CRM and calling/texting platforms in a sales environment
• Experience in moving, relocation, home services, or another managed marketplace business
• Experience building a sales function from scratch in a lean or scrappy environment

Compensation & Location

• Full-time, W2, remote but ideally based in Atlanta, GA or Chattanooga, TN
• Base salary + performance bonus/commission tied to team KPIs (conversion rate, lead response time, and other funnel metrics)