Inside Sales Representative

Job Summary

This position is responsible for contacting customers, following up on leads, coordinating and scheduling all recurring services and membership sales. The Inside Sales Agent role is a key component to the growth of the Plumbing department. The Inside sales Agent possesses a high level of motivation to achieve the department's sales target while demonstrating exemplary customer service.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following : 

• Maintain consistent outbound communication with leads and prospects.
• Inform clients about any expiring recurring services and assist with rewriting estimates as needed.
• Use excellent customer service skills to drive membership sales.
• Enter detailed notes into Service Titan and tracking spreadsheets.
• Relay important information to the assigned business units: Drains, Backflow, Water Filtration, HVAC , Lining and Repipe.
• Call at least 50 customers per day.
• Meet a minimum goal of 10 sold estimates each work week.
• Ensure that potential leads are processed and removed from the estimate file within one business day.
• Maintain outbound communication until a lead or prospect is reached or confirmed as invalid.
• Display a professional and positive attitude towards all leads and prospects.
• Build relationships with clients by asking insightful questions to understand their needs and utilizing strong communication skills.
• Follow approved scripts and dialogues provided by the company.
• Use all lead and prospect tracking methods provided by the company.
• Promptly report any escalated customer concerns to management.
• Ensure that interactions with all estimated opportunities are maintained within a 30-day period to secure commission.
• Attend training sessions, teleconference calls, and meetings as required by the company.
• Follow the inside sales rules and vetting process to be eligible for commission on sales.
  
  

 Minimum Qualifications

• Proficient in Microsoft Office and G-suite.
• Excellent oral, written and interpersonal communication skills
• Ability to work under pressure and meet strict deadlines.
• Solid organizational skills and detail oriented.

Basis of Evaluation

• Increase in productivity and efficiency within the Inside Sales department.
• Ability to gather large amounts of data and convert it into meaningful analysis.
• Overall improvement of processes for the department.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Bill Howe started AM/PM Sewer & Drain Cleaning in 1980. The company began out of Bill Howe’s studio apartment in Pacific Beach, with one goal in mind – give San Diego residents a plumbing company they can trust and continuously build a repeat customer base. By 1983, Tina Howe joined the ranks of Bill Howe as the very first customer care representative. Together Bill and Tina laid the groundwork for the 200+ employees that call Bill Howe home. Today, the Bill Howe Family of Companies has evolved into San Diego’s most prominent home services company with an 80% repeat and referral customer base. We offer quality plumbing, epoxy lining, heating and air, and flood and restoration services alongside legendary customer service. We Know Howe!

All Team Members are expected to operate in line with our workplace core values which are:

The Bill H.O.W.E Way

Heart: Fiercely committed to the needs of our employees, communities, and customers

Opportunity: Focused on building career paths, promoting from within, and offering competitive training and educational opportunities

World-Class: The BEST at what we do

Ethical: Transparent, fair, and ethical