About Carisk Partners, Inc.

Carisk Partners, a Best Places to Work award winning organization, is a specialty risk transfer, care-coordination company servicing insurers, government entities, self-insured plan sponsors and other managed care organizations. Through its Pathways 2 Recovery care model, Carisk Partners aims to improve outcomes and reduce overall cost of quality care by applying best practices in a patient – centered approach to manage complex challenges for the group health, casualty and auto markets.

Role Overview

Patient billing collectors will work to collect patient balances due after services are rendered. They will interface with patients, attorneys, contracted network providers, and other departments within the organization. The patient-billing collector will actively pursue balances via outbound calls and respond to balance requests to resolve and close claims in the system.

Role Responsibilities

Generate outbound communications

• Make phone calls to patients with balances to obtain additional information that may include health insurance coverage information, and attorney information
• Communicate to patients, options to resolve their unpaid balances
• Contact attorneys via phone and/or written communication to protect unpaid balances and keep attorneys apprised of total balance due

Monitor claim inventory & inbound call queue

• Maintain assigned claim queues to meet department goals
• Meet call queue service levels such as answer time, hold time and quality requirements

Update and document system

• Note all collection activity in the system
• Route claims to appropriate department utilizing system tools
• Follow policy and procedures to ensure accuracy

Contribute to a positive culture and work environment

• Attend team meetings and trainings staying current with workflows and processes
• Identify and communicate opportunities for improvement
• Collaborate with team members to solve complex claims
• Work with other departments when appropriate to resolve issues
• Perform other related duties as assigned

Role QualificationS

• Minimum one-year experience in a Customer or Patient billing environment
• Inbound or outbound call center experience
• Bachelor’s degree or equivalent experience
• Knowledge of Auto and Workers’ compensation rules and regulations a plus
• Excellent communication skills both orally and in writing
• Exceptional phone soft skills, including listening skills, inflection, tone, and ability to guide a conversation
• Bi-lingual (Spanish) a plus
• Superior PC skills including Microsoft Word and Excel
• Basic accounting skills
• Ability to prioritize work and handle multiple projects simultaneously
• Demonstrated ability to work independently and as part of a team
• Meticulous attention to detail
• Quick learner

Culture and Benefits at Carisk:

• 10 Paid Company Holidays
• Paid Time Off
• Competitive Medical, Dental, and Vision Insurance
• Company Sponsored Life Insurance
• Supplemental Life Insurance, Short/Long Term Disability, Employee Assistance Program, Flexible Spending Account, and many other Ancillary Benefits
• 401(k) Retirement Plan with Company Match
• ClassPass Wellness Program
• Employee Discount Program
• Flexible and Hybrid Schedule Options*
• Internal Education Programs and Tuition Reimbursement Options
• Internal Advancement Opportunities
• Company-Wide Diversity and Holiday Celebrations
• Best Places to Work Award Recipient 5 years in a row!

*Schedule options and work location vary between departments and management approval

Carisk Partners provides equal employment opportunities to all employees and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.