About Casa Esperanza

Casa Esperanza, Inc. is a bilingual/bicultural behavioral health treatment provider serving Boston and the Merrimack Valley. Our mission is to empower individuals and families to recover from addiction, trauma, mental illness, and other chronic medical conditions; overcome homelessness and discrimination; and achieve health and wellness through comprehensive, integrated care. Casa Esperanza has an operating budget of $13 million and more than $9 million in assets.

About the role

• The Unit Manager ensures the engagement, participation, safety and security of clients and staff at all times and support clients in engaging in positive leisure, recreational activities. The Unit Manager will manage day to day activities of the programs. The Unit Manager will also supervise the portion of the admission process managed by the Recovery Specialists, ensuring that the client receives a tour and orientation and that his or her belongings and medication are properly logged and stored. He/she also ensures that each client gets a toxicology screen upon intake and that the results sheet is uploaded into Evolv (EHR). Also supervises the discharge process. The Unit Manager submits work orders when maintenance is needed and works in collaboration with the Program Director to keep inventory of supplies and food. This staff member will serve as on call backup to Recovery Specialists. Coordinates activities for the clients, peer groups, and AA/NA commitments. Co-supervises along with the Program Director all Recovery Specialists, provides training, and ensures compliance with all regulatory requirements and Casa Esperanza Inc. policies and procedures.

What you'll do

• Qualifications
• • • Ensures supervision is provided for the times the Program Director is not on-site.
    • Provides capacity building training for the Recovery Specialists.
    • Assists staff in developing co-occurring treatment skills and fidelity to the evidence-based practices utilized at the program.
    • Manages the daily client schedule, ensures that all client activities are completed
    • Supervises the admission and discharge processes on the shift to ensure protocol adherence
    • Gives tour and orientation to the clients when admitted to the program.
    • Ensures that clients’ property and medication are logged and stored.
    • Submit work orders when maintenance is needed.
    • Collaborates with the Program Director to manage the inventory
    • Responsible for crisis intervention and engaging appropriate clinical supports and emergency services as appropriate and required
    • Manages and reviews controlled substance log MMRS
    • Conducts reviews of medication files to ensure Recovery Specialists are documenting according to medication policy.
    • Manages toxicology screening including all toxicology screening training for Recovery Specialists
    • Review Recovery Specialists Station log books to ensure all documentation required are completed.
    • Maintain discarded medication log book
    • • Work closely with the Program Director to ensure Recovery Specialist Station responsibilities are being met.
      • Understands the structure and activities that occur during each shift, and ensures that staff are trained and oriented to meet shift requirements
      • Collaborates with Program Director to ensure facility is in compliance with licensing standards
      • Assist the Program Director to schedule shift coverage for Recovery Specialists including yearly holiday schedules.
      • Responsible to ensure coverage for all Recovery Specialists shifts, and covers shifts as needed
      • Responsible for coordinating twice monthly Recovery Specialists meeting with the Program Director
      • Participates in weekly individual meetings with the Program Director.
      • Responsible for ensuring Recovery Specialists implement all safety and security protocols for the program, including:
      • 1. completing regular rounds
        2. assist with room search as needed
        3. monitoring the Recovery Specialists Station
        4. completing daily checklist and logs
        5. ensuring that all items that are potentially dangerous are secured in a locked location i.e. knives, curling irons, irons, razors, etc.
        6. implementing Universal Precautions as needed
        7. monitoring all alarms and security cameras
        8. reporting any and all safety and security concerns to appropriate authorities and staff in compliance with Casa Esperanza, Inc. safety protocols
      • Provide Recovery Specialists support at the Recovery Specialists Station area as needed.
      • Coordinates activities, meetings, and support for the client including:
      • 1. Social activities, movie nights, holydays
        2. Peer Groups
        3. AA/NA Commitments
        4. Peer Recovery Coaching Support.
      • Other duties as assigned.

Supervisory responsibilities:

• Recovery Specialists

Knowledge and Skills necessary for the position:

• Strong verbal/written skills
• Ability to understand and maintain client programmatic confidentiality/privacy
• Ability to work as member of a treatment team
• Ability to problem solve programmatic concerns with the Program Director
• Bilingual English/Spanish required
• Strong communication skills
• Ability to communicate with clients, vendors, and external providers in a professional manner
• Ability to understand and manage moral/ethical boundaries with clients/staff
• Must have computer/data entry skills
• Ability to work independently
• Ability multi-task
• Strong interpersonal skills
• Ability to meet the physical requirements of the position (see below)

Experience necessary for the position:

• Medication Administration Program (MAP) certification preferred; willingness to acquire within 6 months
• Minimum (2) years’ experience with substance abusing population
• Experience working on a team with mental health or medical professionals preferred
• Experience managing a reception area preferred
• Minimum (2) years in recovery if applicable

Education/Training required:

• High School Diploma or GED Required. Associates degree in psychology, social work or a similar field preferred
• Knowledge of addiction recovery process required
• CPR Certification
• AED Certification
• NARCAN Certification

Schedule: FT 40 Hours

Monday to Friday 2pm to 10pm

What we offer:

Casa Esperanza Benefits Package:

• Compensation:  $22 per Hourly Rate
• Holiday Pay (12 days per year + 1 floating holiday)
• Paid Time Off (PTO) - 18 days year one, 20.5 days at year 2, 23 days at year 5
• Sick Pay - 10 paid days per year
• Long / Short Term Disability 
• Paid by Company Life Insurance
• Health Insurance (Medical Dental, Vison)
• Health Reimbursement Arrangement (HRA)
• FSA/DCA (Flexible Spending Account & Dependent Care)
• ComPsych Guidance Resources - EAP
• Educational Opportunities
• Tuition Remission
• Employee Ticket at Work (Discounts for Entertainment, travel, movies; etc.)
• Career Advancement Opportunities
• Increased Salary for Credentials
• and more....

Physical & Mental Requirements

While performing the duties of this job the employee is regularly required to walk, stoop, kneel, crouch or crawl and talk or hear. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include distance vision, peripheral vision, and depth perception.

At Casa Esperanza, Inc., the health and safety of our people is our number one priority. That’s why all offers of employment are contingent on the candidate showing proof of being fully vaccinated against COVID 19 (currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine and boosted, when eligible) to pass the pre-employment requirements. Individuals with medical issues or religious beliefs that prevent them from getting the vaccine may request an exemption from the vaccine requirement.

Casa Esperanza’s EEO Statement

Casa Esperanza, Inc. values its diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply.

We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Casa Esperanza, Inc also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law.  All employees, interns, volunteers and contractors of Casa Esperanza, Inc. are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

Casa Esperanza, Inc. also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr@casaesperanza.org.