About Casa Esperanza

Casa Esperanza, Inc. is a bilingual/bicultural behavioral health treatment provider serving Boston and the Merrimack Valley. Our mission is to empower individuals and families to recover from addiction, trauma, mental illness, and other chronic medical conditions; overcome homelessness and discrimination; and achieve health and wellness through comprehensive, integrated care.

About the role

The Clinician II provides individual and group psychoeducation and clinical counseling for addiction, trauma, and other co-occurring mental health needs; relapse prevention; and aftercare services for patients living with substance use disorder, co-occurring mental illness, and other chronic health conditions.

As part of the Casa Esperanza, Inc. integrated care team, the Conexiones Clinician II provides services in a fully integrated, holistic, and collaborative manner using an evidence-based team-treatment approach to ensure the coordination of all patient services, both across Casa programs, as well as, with external providers.  This integrated model aims to facilitate clear communication amongst all providers and eliminate duplication of efforts or conflicting approaches to care; detail necessary follow-up and assignments; and ensure wrap-around support services are in place to maximize treatment effectiveness and clinical outcomes.

What you'll do

Essential Functions & Responsibilities 

• Greet new patients and create a welcome, comfortable atmosphere for them
• Establishes orientation, session and follow-up appointments with patient
• Acts as primary counselor and point of contact for both internal and external collaborators
• Provide high-quality, compassionate care in a culturally responsive manner
• Completes a comprehensive biopsychosocial assessment including risk and safety planning
• Complete assessments utilizing the American Society of Addiction Medicine (ASAM) criteria to make clinical recommendations regarding appropriate levels of care
• Ensures evidence-based practices are appropriate per patient diagnosis and assessed needs
• Interviews patients, reviews records, and confers with other professionals to evaluate the condition of the patient
• Works collaboratively with the patient and other members of the care team to establish comprehensive, integrated treatment plan
• Facilitate individual clinical sessions to further assess patient needs, support clinical stabilization in collaboration with the medical and psychiatry team, and build motivation for continuing care
• Facilitate a variety of groups ranging from process groups for co-occurring disorders, relapse prevention, anger management, health and wellness, trauma recovery, DBT and CBT skills groups, and other evidence-based recovery focused groups
• Participates in clinical case management to support integration and continuity of care
• Provides patient education around symptom management in an individual and group setting
• Collaborate with family or other patient supports to assist patients in achieving treatment goals under the direction of the Clinical Supervisor
• Prepares and maintains reports and case histories in accordance with agency guidelines for format, timeliness, and quality assurance
• Documents all individual and group patient sessions in Casa's evolv electronic health record system in a thorough and timely manner as outlined in program policies
• Maintains all regulatory and licensing guidelines around clinical workflows
• Conducts crisis intervention and de-escalation using a patient-centered and trauma-informed approach
• Respond promptly to patient's needs
• Completes extension authorizations and clinical reviews with insurance and payers
• Complete discharge notes and patient disenrollment forms to close cases upon patient discharge
• Attend all-staff meetings and supervision sessions
• Participates in daily multidisciplinary team huddles and weekly clinical team meetings
• Communicates professionally and effectively with colleagues, collateral contacts, supervisors, etc., regarding patient care, both verbally and in written formats
• Maintains compliance with all professional and ethical expectations as set forth in Casa's policies and procedures
• Acts as liaison and advocate for patient needs
• All other related duties as assigned

Qualifications

• Master’s degree in psychology, Social Work, or a related field and experience in substance use treatment or a Substance Abuse Counseling Certificate Program is required
• Bilingual English/Spanish (strongly preferred)
• Minimum of 2-3 years working in a substance use therapy program
• Must demonstrate ability to relate to a substance use treatment population in a sensitive manner and an interest and willingness to work in a multicultural setting
• Have a sense of compassion, patience, and empathy
• Proficient with Microsoft Windows and Microsoft Office
• Must display use of appropriate independent judgment to determine the appropriate course of action in resolving problems and in emergencies
• Must be able to express self adequately in written and oral communication and to communicate effectively in an interdisciplinary, culturally diverse setting with patients, families, staff, and regulatory agencies
• Must share a customer service orientation
• Manages difficult or emotional patient situations
• Responds promptly to patient needs
• Focuses on solving conflict, not blaming
• Maintains confidentiality
• Knowledge of relevant community resources for continuing care/aftercare placement

What we offer:

Casa Esperanza Benefits Package:

• Compensation: $68K-$70K annual salary
• Holiday Pay (12 days per year + 1 floating holiday)
• Paid Time Off (PTO)-18 days year one, 20.5 days at year 2, 23 days at year 5
• Sick Pay-10 paid days per year
• Long-Term/Short-Term Disability 
• Paid by Company Life Insurance
• Health Insurance (Medical, Dental, Vision)
• Health Reimbursement Arrangement (HRA)
• FSA/DCA (Flexible Spending Account & Dependent Care)
• ComPsych Guidance Resources - EAP
• Educational Opportunities
• Tuition Remission
• Employee Ticket at Work (Discounts for Entertainment, travel, movies; etc.)
• Career Advancement Opportunities
• Increased Salary for Credentials
• and more...

Physical & Mental Requirements

While performing the duties of this job, the employee is regularly required to walk, stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include distance vision, peripheral vision, and depth perception.

At Casa Esperanza, Inc., the health and safety of our people is our number one priority. That’s why all offers of employment are contingent on the candidate showing proof of being fully vaccinated against COVID-19 (currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine and boosted, when eligible) to pass the pre-employment requirements. Individuals with medical issues or religious beliefs that prevent them from getting the vaccine may request an exemption from the vaccine requirement.

Casa Esperanza’s EEO Statement

Casa Esperanza, Inc. values its diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply.

We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Casa Esperanza, Inc. also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law.  All employees, interns, volunteers, and contractors of Casa Esperanza, Inc. are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

Casa Esperanza, Inc. also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation or need assistance with completing the application process, please email hr@casaesperanza.org.