#RSC-049 - Resource Specialist

Department: Family & Community Services

Employment Type: Part Time (20/hrs/wk.); Non-exempt

Reports to: Quality Assurance Manager

Location: SE Portland

Compensation: $20.05 - $22.28 per hour

At CCO We Take Care of Our People:

• Paid vacation, sick, personal and 13 paid holidays.
• Retirement benefit with employer match and discretionary contribution.
• Catholic Charities of Oregon employees may qualify for the Public Service Loan Forgiveness government-sponsored education loan repayment program.

Our Culture:

We are proud of our healthy work culture at Catholic Charities of Oregon. We care for our employees so they can take care of others. Our approach includes everything from support for continued training and education to a strong focus on allowing each employee to own their job and become a thought leader in their area of service. Together, we work to make a concrete, hands-on difference in our community. 

Who You Are:

Resource Specialist will provide information and referral services for clients and community members to community service providers and partners within the Portland Metropolitan Tri-County area. Resource Specialist will also assist the Quality Assurance Manager with assessing client and community satisfaction with existing services as well as identifying unmet service needs. 

The first 90 days of on-site employment will be on-site. After that time, a hybrid work location may be explored based on the performance of client- and community-facing duties as well as ability to collaborate with other Catholic Charities staff. 

What You Will Work On:

• Maintain and expand a resource database in collaboration with other programs to identify statewide resources and contacts. 

• Respond to resource-seeking calls which are received through the Catholic Charities main line or forwarded from executive team members. 

• Respond by phone to clients and community members to provide information and referral, direct to appropriate resources, and assist with service navigation, as appropriate.

• Assist Quality Assurance manager in soliciting, organizing, and presenting client and community satisfaction with existing services.

• Attend client- and community-facing events in the Portland Metropolitan Tri-County area in order to share information about Catholic Charities’ services and identify unmet community needs. 

• May be assigned to help with agencywide events such as health fairs, food pantries, holiday toy drives, etc. 

• Participate in trainings and meetings assigned by a member of management, their supervisor, and/or Human Resources. 

• Adherence to Catholic Charities policies and procedures. 

• Perform other duties and responsibilities as assigned. 

What You Bring:

Education, Certifications, and Licensure Requirements/Preferences

• High school diploma or equivalent lived and/or worked experience required.

Experience Requirements/Preferences

• 2 years of experience providing information and referrals and advocacy and/or case management preferred.
• Must have knowledge about social services in Portland Metropolitan Tri-County area. 
• Ability to communicate concisely and effectively, both verbally and in writing in English required. Ability to communicate concisely and effectively both verbally and in writing in Spanish preferred.
• Ability to use Microsoft Office programs including Word, Excel, Outlook, and PowerPoint.

Background and MVR Screening:

Satisfactory results from pre-employment criminal and civil background screening required. Motor vehicle records (MVR) review required as needed.

Benefits and Compensation Overview:

Compensation is commensurate with skills and experience. Position is eligible for retirement and agency paid time off benefits including vacation time, sick time, personal days, and holidays.

Equal Opportunity Employer/Veterans/Disabled:

Catholic Charities of Oregon is dedicated to promoting diversity, multiculturalism, and inclusion across our agency.  Catholic Charities of Oregon recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, gender identity, sexual orientation, genetic information, equal pay, disability, age, veteran status, and other protected status as required by applicable law.  Applicants and employees need not be Catholic.