Veterinary Client Coordinator

Cladda Veterinary Emergency & Specialty Team is a 24-hour emergency and specialty veterinary hospital serving Fredericksburg, VA and the surrounding region. We combine round-the-clock emergency care with a growing roster of board-certified specialty services, giving our team access to advanced diagnostics, a collaborative multidisciplinary environment, and cases that keep the work interesting.

Veterinary Client Coordinator

Cladda Veterinary Emergency & Specialty Team | Fredericksburg, VA

Position Type: FT & PT

The Opportunity

We are seeking a compassionate, dependable, and motivated Relief Veterinary Assistant to join our team. This position plays a vital role in supporting our veterinarians, licensed veterinary technicians, and patient care teams while helping maintain an efficient, organized, and collaborative hospital environment. You'll work alongside a skilled emergency and critical care team, assisting with patient care, treatments, procedures, and daily hospital operations. This role is ideal for someone who is proactive, detail-oriented, adaptable, and thrives in a fast-paced setting — a true assistant role focused on patient support, teamwork, organization, and attention to detail.

What You'll Do

• Work directly with veterinarians and the support team to understand each patient’s treatment plan and communicate it clearly
• Review treatment estimates with owners and make sure they are accurate and reflect the care being provided
• Update owners throughout their pet’s stay, including check-ins and callbacks with timely, compassionate information
• Relay treatment updates and client needs between the doctors, technicians, and owners
• Help manage incoming calls from clients and referring clinics
• Step in to support the front desk when the team needs an extra hand
• Support clients through difficult moments, including serious diagnoses, financial concerns, and end-of-life decisions
• Maintain accurate client and patient records in our practice management system

What We're Looking For

• 2-3 years of emergency and/or specialty veterinary experience preferred
• Working knowledge of veterinary medical terminology, treatments, and hospital workflow
• Warm, steady communication skills, with the ability to stay composed in high-stress situations
• Comfort having sensitive conversations about cost, prognosis, and loss
• Strong attention to detail, especially with estimates and treatment records
• Ability to multitask and prioritize in a fast-paced environment
• Computer proficiency, with practice management software experience a plus
• A team-first attitude and a genuine love of animals and the people who love them
• Availability for shifts that include nights, weekends, and holidays, since we never close

Location

Fredericksburg, VA — convenient to Richmond, Washington D.C., and Northern Virginia, with easy access to the Blue Ridge Mountains, Chesapeake Bay, and a growing, family-friendly community

Cladda Veterinary Emergency & Specialty Team is an equal opportunity employer.