The Company

DTiQ is a leading provider of intelligent video, data analytics, remote audit, and drive-thru performance solutions for multi-unit restaurants, retailers, and convenience stores. Built on more than 25 years of industry leadership, DTiQ’s SaaS platform integrates video, POS and operational data, AI-powered insights, exception management, and expert review to help operators reduce loss, improve execution, and act in real time. Serving more than 32,000 locations and 2,600 clients around the world, DTiQ helps leading brands turn store-level visibility into measurable business outcomes.

We are proud to offer a collaborative, inclusive, and growth-oriented work environment where employees are encouraged to learn, develop new skills, and build long-term careers.

For more information on DTiQ visit our website (www.dtiq.com) or our LinkedIn page (www.linkedin.com/company/dtiq).

The Role

We are seeking a highly motivated Human Resources Generalist to partner closely with the Head of HR in delivering high impact initiatives across the full employee lifecycle.  This role will serve as a trusted and highly responsive first point of contact for employee relations, helping to create positive employee experience while ensuring HR processes are efficient, consistent and well executed.

The idea candidate is an excellent communicator who builds strong relationships, approaches challenges with a solutions-oriented mindset and has a passion for process improvement and operational excellence. 

This is an opportunity for someone who enjoys working across a broad range of HR activities and enjoys playing an active role in the HR function.

Responsibilities

• Serve as a hands-on HR generalist supporting employees and managers across the full employee lifecycle, including onboarding, employee relations, performance management, compliance, and offboarding.
• Manage the company’s global payroll process via the HRIS and Payroll provider, Rippling, owning payroll-related HR data, changes, approvals, reconciliations, reporting, and issue resolution while ensuring compliance with applicable local requirements.
• Serve as the primary administrator and subject-matter expert for the company’s HRIS, maintaining employee data, organizational structures, security/access, configurations, and system integrity.
• Design, maintain, and optimize HRIS workflows and automated processes to improve efficiency, reduce manual work, strengthen controls, and enhance the employee and manager experience.
• Develop HR materials, employee communications, manager resources, timelines, and process documentation
• Support benefits administration, including employee questions, qualifying life events, and occasional coordination with vendors
• Build and maintain open-enrollment, performance and year-end reporting processes in DTiQ’s HRIS system
• Develop and maintain HRIS reports, dashboards, and data analytics to support workforce planning, compliance, payroll, and business decision-making, creating reports ad hoc and on demand to support HR decision making.
• Provide monthly Worker’s Compensation reporting. Support workers’ compensation audits, ensuring accurate employee classifications, payroll data, organizational information, and supporting documentation are provided within required timelines.
• Provide HR support for annual Form 5500 audits, including gathering employee, benefits, payroll, and HRIS data and responding to auditor requests.
• Maintain accurate and compliant employee records and ensure HR documentation supports internal controls, audits, and regulatory requirements.
• Maintain awareness of applicable employment, payroll, benefits, and workers’ compensation requirements across the jurisdictions in which the company operates.

Qualifications

• 4+ years of progressive experience in People Operations, Human Resources, or a related field.
• Broad working knowledge of employee lifecycle processes and core HR practices.
• Proven experience in managing payroll process and payroll compliance with a strong understanding of payroll inputs and processing deadlines.
• Excellent attention to detail and high degree of accuracy when handling sensitive employee, payroll and HR information.
• Excellent written an verbal communication skills with the ability to communicate clearly and professionally with employees and managers
• Strong organizational and project management skills, with the ability to manage multiple priorities and meet deadlines
• Demonstrated ability to develop training & development programs that enhance employee skills and engagement