About DTIQ Technologies, Inc

DTiQ is the world's leading provider of intelligent video-based surveillance and loss prevention services. With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Burger King, KFC, and McDonald's to name a few. If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We're always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.

We are proud to offer a collaborative, inclusive, and growth-oriented work environment where employees are encouraged to learn, develop new skills, and build long-term careers.

For more information on DTiQ visit our website (www.dtiq.com) or our LinkedIn page (https://www.linkedin.com/company/dtiq).

THE ROLE

As an entry level L1 Technical Support Representative (TSR), your primary responsibility will be to actively resolve end-user requests. New employees receive thorough training on DTiQ tools, products, service offerings and standard procedures. This is a full-time (40 hours per week) supporting customers during U.S. and European business hours. 

KEY RESPONSIBILITIES

• Assist customers over the phone with issues such as: account creation, password reset, video footage retrieval, and remote viewing software setup on end users laptops, personal computers and mobile devices. 
• Maintain low wait times while focusing on first call resolution. 
• Answer questions customers may have about our system and services. 
• Ensure electronic records are created and updated for all customer communications. 
• Warm transfer inbound calls to appropriate Account Specialist or Department when warranted. 
• Assist in the building of a World-Class Support Team through contribution and collaboration. 

WHY JOIN US?

• Competitive salary and benefits package
• Opportunities for career growth and advancement
• Supportive team environment and leadership
• Comprehensive training provided
• Exposure to international clients and business operations
• Work in a dynamic and fast-paced industry

QUALIFICATIONS

• Experience providing customer service utilizing effective technical troubleshooting skills 
• Experience with Windows Operating System, Mac OS X, remote access tools and/or support of mobile devices 
• Knowledge of CCTV and IP Camera technology