About the role

As a Financial Aid Representative, you’ll manage the full life cycle of financial aid administration, including:

Financial Aid Operations

• Award and package financial aid for new and continuing students
• Develop, negotiate, and finalize student financial plans in compliance with federal, state, and institutional regulations
• Counsel students and families on financial aid options and adjustments
• Administer SAP, Return of Title IV Funds, Title IV refunds/repayments, and loan processing
• Coordinate federal funds reconciliation with third-party services
• Maintain fund control records and ensure audit-ready documentation

Compliance & Reporting

• Ensure compliance with Title IV, state, and institutional policies
• Prepare and submit reports including FISAP, IPEDS, ERR, and financial audits
• Manage internal and external reconciliation efforts with auditors, program reviewers, and accreditation teams
• Oversee quality control of all Financial Aid and Academic files per Department of Education guidelines

Appeals & Special Circumstances

• Administer SAP and Special Circumstance appeals
• Establish and train appeals committees
• Communicate appeal outcomes and counsel students on next steps

Student & Community Engagement

• Deliver financial aid presentations and workshops
• Participate in New Student Outreach, High School Outreach, and campus events
• Support student record management within Genesis student software

Qualifications

• Bachelor’s degree
• Minimum 2 years of progressively responsible financial aid experience
• At least 2 years of hands-on student financial aid processing (required)
• Strong working knowledge of federal, state, and commercial loan programs
• Experience with analysis, counseling, and aid packaging

Skills & Abilities

• Deep understanding of financial aid laws, regulations, and compliance requirements
• Exceptional organizational, problem-solving, and time-management skills
• Ability to work independently while collaborating across departments
• Strong written and verbal communication skills
• Professional discretion and strict adherence to confidentiality
• Comfortable working under pressure and meeting firm deadlines
• Proficiency with MS Office and ability to learn new systems quickly

About Elaine Sterling Institute

Make a real difference in students’ lives, every single day.

The Elaine Sterling Institute (ESI) is seeking an experienced Financial Aid Representative who thrives in a fast-paced, student-centered environment and brings strong hands-on financial aid expertise. If you’re passionate about compliance, collaboration, and helping students navigate the financial aid process with confidence, we’d love to meet you.

At ESI, we believe in quality service, professional growth, sound financial practices, and a culture that encourages innovation and positive thinking. This role is critical to ensuring our students receive accurate guidance and timely support throughout their educational journey.