In the Platform Success Salesforce Developer role, you are responsible for the ongoing stability, optimisation, and enhancement of Salesforce platforms across a portfolio of J4RVIS Platform Success clients.

About J4RVIS
J4RVIS brings humans and technology together - for businesses built on relationships. We're a consulting business at our core, guiding enterprises through transformation by listening first, then building technology that makes people more capable, not redundant.

Since launching in 2020, we've grown to a team of 110+ people across Australia and the Philippines. We hold Salesforce Summit Partner status alongside partnerships with Anthropic, ElevenLabs, Snowflake, and AWS - spanning business systems, data and integration, conversational AI, and agentic automation. We've been recognised as a Deloitte Fast 50 "Rising Star", CRN Fast 50, and Great Place to Work in both countries. But the awards describe where we've been, not where we're going.

We go deep in the industries we serve: media, financial services, energy and utilities, because domain expertise is what makes the technology work. We measure success by three business outcomes: customer experience transformation, operational efficiency, and revenue generation. Not hours billed.

AI is central to what we do. We deploy Agentforce at scale, build conversational AI, and develop intelligent automation already running in production. Every team is augmented by AI, and every consultant is developing toward advisory, not just delivery.

We're on a growth spurt to further scale with an APAC expansion underway and a strategy that's locked in. If you want to be part of a firm that's building something that endures, where the culture is real and the ambition is high then this is an exciting time to join.

We're still early in our journey, and that's what makes this an exciting time to join.

Why This Role Exists
Unlike project-based delivery, this role focuses on application health and reliability, incident and problem resolution, continuous improvement and optimisation, and proactive monitoring and preventative maintenance. You will typically support several client environments at once, each with its own configuration, processes, and level of Salesforce maturity, and you will need to switch context and reprioritise as client needs shift throughout the day. You will collaborate closely with the Platform Success delivery team and internal Architects to ensure Salesforce environments remain scalable, secure, and aligned to evolving business needs across the portfolio. You maintain, troubleshoot, and optimise Salesforce applications for multiple Platform Success clients concurrently, ensuring reliable, scalable solutions for each client while collaborating across teams and continuously strengthening your technical expertise.

What You'll Be Doing

This role is primarily accountable for:

• Application health and reliability

• Incident and problem resolution

• Continuous improvement and optimisation

• Proactive monitoring and preventative maintenance

• Prioritisation and delivery across a multi-client portfolio

Responsibility:

• Custom Development: Design, develop, and implement custom Salesforce solutions including Apex, Lightning Web Components, Visualforce, triggers, and declarative automation to support ongoing enhancements and fixes across multiple client orgs.
• Salesforce Application Maintenance: Perform routine maintenance, updates, and patches. Monitor system health, performance, and security to ensure platform stability. 
• Incident Resolution: Diagnose and resolve Salesforce-related incidents and defects within agreed SLAs. Escalate complex issues to Senior Developers or Architects when required. 
• Client Support: Provide clear, timely communication across a portfolio of Platform Success clients regarding incidents, enhancements, and system behaviour, tailoring your approach to each client's context. Work collaboratively to deliver effective solutions. 
• Data Management: Support data loads, data quality fixes, validation rules, workflows, and integrations to maintain data integrity across Salesforce environments. 
• Monitoring & Proactive Health Checks:  Proactively monitor logs, system usage, limits, and integrations. Identify and address potential risks before they escalate into incidents. 
• Continuous Improvement: Identify opportunities to optimise performance, reduce technical debt, and improve user experience. Propose and implement enhancements aligned with best practices. 
• Documentation: Maintain clear and up-to-date documentation of configurations, customisations, fixes, and enhancements for Platform Success clients. 
• Collaboration: Work closely with Salesforce Developers, MuleSoft Developers, QA Engineers, Architects, and Customer Success teams to deliver high-quality outcomes. 
• Knowledge Sharing & Mentoring: Participate in code reviews, share learnings, and support junior developers through mentoring and knowledge-sharing initiatives. 
• Portfolio & Prioritisation:  Manage competing demands across multiple concurrent clients, applying sound judgement to prioritise incidents, enhancements, and SLAs based on urgency and impact. 
  
  

What We're Looking For
Must-have

Required Experience:

• Two or more years of hands-on Salesforce development experience, ideally gained in a managed services, support, or multi-client consulting environment 

• Demonstrated experience maintaining and enhancing Sales Cloud, Service Cloud, or Experience Cloud implementations 

• Experience working to SLAs and handling incidents, enhancements, and change requests through a ticketing tool such as Jira, ServiceNow, or Zendesk 

• Experience supporting multiple clients or business units concurrently, including switching context between different orgs, codebases, and stakeholders 

Skills:

• Strong Apex, Lightning Web Components, Visualforce, OmniStudio, and declarative automation, including Flow, validation rules, and approval processes 

• Solid understanding of the Salesforce data model, security model, and common integration patterns 

• Strong debugging and root cause analysis skills across code, configuration, and data 

• Clear, professional client communication, with the ability to explain technical issues to non-technical stakeholders 

• Strong time management and prioritisation skills across a varied, multi-client workload 

• Familiarity with version control (Git) and Salesforce deployment tools such as Salesforce DX, Gearset, or Copado 

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related discipline - or equivalent work experience  

• Proven Salesforce development experience with a successful track record of project delivery, ideally in consulting or client-facing roles 

• Salesforce Administrator certification (required) 

• Salesforce Platform Developer I certification (required) 

• Self-driven and capable of independently owning technical outcomes 

Nice-to-have:

• Salesforce Platform Developer II, Application Architect, or System Architect certification
• Marketing Cloud, Consumer Goods, Data Cloud experience
• Additional Salesforce certifications relevant to the role, such as Service Cloud Consultant or Experience Cloud Consultant, are highly regarded

Why Join J4RVIS

• Do meaningful work: Help shape real transformation for ambitious organisations.
• Accelerate your growth: Work alongside senior operators and ecosystem leaders.
• Own your impact: High-trust environment with real autonomy.
• Be part of something early: Join a Summit Partner still in high-growth mode.
• Work flexibly: Hybrid, remote (Philippines and QLD), and outcome-driven.

Benefits and Perks

• Salesforce, MuleSoft, and Project Management certifications paid for by J4RVIS
• Work From Anywhere for up to 2 weeks a year
• Flexible working arrangements
• 3 months paid parental leave for primary carers
• 2 days of study leave per quarter
• J4You Rewards (Work Anniversary Reward)
• Home office expense allowance
• Work with Salesforce, MuleSoft, AI, and Data experts
• Clear career growth opportunities within a rapidly transforming AI native consultancy

Apply now
If you're excited by building something meaningful and want to do the best work of your career, we'd love to hear from you.