About the Role

As a Precision Medicine Navigator, you will be the patient’s advocate and play a crucial role in coordinating and supporting patients identified for precision medicine programs. Your responsibilities will include outreach, patient intake, guiding them through the precision medicine process, and ensuring the seamless delivery of personalized healthcare solutions.

Key Responsibilities

• Conduct comprehensive assessments of patients to confirm their eligibility and potential benefits from precision medicine programs.
• Collaborate with scientists and clinicians to deliver treatment strategy reports to patients and physicians. 
• Provide patients and their families with information about precision medicine, including the benefits, risks, and expectations.
• Act as the central point of contact for patients, coordinating appointments, tests, consultations, and treatment plans.
• Assist patients in obtaining and understanding the implications of diagnostic testing and provide emotional support and guidance.
• Facilitate enrollment in relevant clinical trials and research studies for eligible patients.
• Maintain accurate and confidential patient records, including genetic and clinical data, and ensure compliance with privacy regulations.
• Continuously monitor patient progress, track outcomes, and provide ongoing support and care management.
• Connect patients to resources, support groups, and community organizations to enhance their care and quality of life.
• Serve as a liaison between patients, healthcare providers, and other care team members to ensure clear and effective communication.
• Advocate for patients' needs, preferences, and concerns to ensure their voice is heard in the healthcare decision-making process.
• Ensure that precision medicine services meet the highest quality standards and adhere to industry regulations.

Qualifications

• Certification as a Care Manager, Social Worker, Genetic or Molecular Counselor, or equivalent is highly desirable.
• Proven experience in patient care, case management, or care coordination in a clinical or healthcare setting.
• Knowledge of precision medicine concepts, genetic testing, and clinical trial processes is preferred.
• Strong interpersonal and communication skills to effectively interact with patients, healthcare providers, and interdisciplinary teams.
• Compassion and empathy for patients and their families.
• Organizational skills and attention to detail for coordinating complex care plans and administrative tasks.
• Understanding of healthcare data privacy and security regulations.
• Ability to work in a fast-paced and evolving healthcare technology environment.

Success Metrics

• Patient satisfaction score ≥ 90% on post-engagement surveys, reflecting trust, understanding, and emotional support.
• ≤ 5% of patient drop-offs after intake, demonstrating effective engagement and retention.
• Navigator caseload maintained within optimal range (≈50 active patients) to ensure personalized care and responsiveness.
• ≥ 90% of patient cases documented with full, compliant notes in Medzown’s platform (no missing data fields).
• 100% adherence to Medzown’s documentation, data integrity, and consent procedures.
• Active contribution to process improvements, such as suggesting workflow enhancements or identifying gaps in patient communication.

Medzown is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran under applicable federal, state, and local laws. All qualified applicants will be considered for employment without regard to these or any other characteristics protected by law.

About Medzown, Inc.

At Medzown, we are building something that truly matters. Our work supports individuals facing cancer, rare diseases or other complex diagnosis by delivering Personalized Clinical Trial Insights that can expand their options at critical moments. We are a mission-driven team of scientists, technologists, and operators who combine rigorous research, thoughtful innovation, and deep empathy to make a real impact. We move with purpose, hold a high bar for excellence, and collaborate across disciplines to solve meaningful problems. If you are motivated by advancing precision medicine, value intellectual curiosity, and want your work to directly improve lives, Medzown offers the rare opportunity to grow your career while contributing to something larger than yourself.