About performance.io Inc.

performance-io is a fast-growing agency specializing in healthcare where we are rapidly transforming the pharma and biotech landscape, giving you the platform to make a real impact on people’s lives. With the industry's number one online performance benchmarking solution and its proprietary SEO/GEO and SEO/GEO content solutions, PIO is ensuring its clients (16 of top 20 pharma) win the organic search landscape, page one real estate on Google and visibility across AI search platforms/features.

About the role

We're looking for an Account Executive with 1–2 years of experience to join our growing accounts team. This is an entry-level role designed to support our senior account leads in delivering excellent service to our pharma and healthcare clients. You'll be a key point of contact for day-to-day client communication, help keep accounts organized and running smoothly, and gain hands-on experience managing agency-client relationships.

This role is a great fit for someone early in their agency career who's driven, focused in healthcare, detail-oriented, communicates well, and wants to grow into a more senior client-facing role over time.

Responsibilities will include:

• Working with agency colleagues to devise online performance programs that meet the client's brief and budget
• Working with the Account Manager to brief PIO specialists across SEO/GEO, performance, and content divisions and assist with the formulation of end to end online performance marketing programs
• Support Account Manager to liaise with, and act as the link between, the client and the PIO team by maintaining regular contact with both
• Undertake administrative tasks as needed
• Support Senior Account Managers in managing and growing existing client accounts
• Maintain accurate and up-to-date records in the CRM (contacts, activity logs, deal/account status)
• Prepare status reports, recaps, and internal updates for account teams and leadership
• Assist in drafting and formatting client-facing materials, including proposals, SOWs, and presentations
• Help coordinate timelines, deliverables, and internal handoffs between clients and internal teams (creative, strategy, project management, etc.)
• Join client calls and meetings to take notes, track action items, and follow up as needed
• Flag risks, blockers, or client concerns to senior account staff proactively
• Continuously learn account management best practices and agency processes

Requirements / experience:

• 1-2 years project management experience is essential, and ideally working with pharmaceutical / healthcare clients
• Strong written and verbal communication skills
• Highly organized with strong attention to detail
• Comfortable managing multiple tasks and priorities in a fast-paced, remote environment
• Experience with CRM tools (e.g., HubSpot, Salesforce) is a plus
• Proactive, coachable, and eager to learn from senior team members
• Bachelor's degree preferred, or equivalent practical experience