PrimeRx, developed by Micro Merchant Systems, is a leading provider of state-of-the-art pharmacy management solutions, serving thousands of pharmacies nationwide. With over 30 years of experience, PrimeRx offers a comprehensive suite of tools designed to streamline operations, enhance patient care, and improve overall efficiency.

At the core of our ecosystem is PrimeRx Enterprise, a proven, robust system delivering integrated functionality for all pharmacy types. Expanding on this foundation, PrimeRx CLOUD provides secure, flexible, and remote access, while PrimeRx MARKET revolutionizes pharmaceutical purchasing with a competitive e-commerce platform.

Together, these solutions create the PrimeRx ecosystem, driving efficiency, profitability, and better patient outcomes. Let PrimeRx power the future of your pharmacy.

JOB SUMMARY:  

As an Enterprise Implementation Project Manager, you are passionate about our customers, solutions, and industry. The ideal candidate is highly accountable, has proven customer-facing experience, has managed an extensive portfolio of projects, and thrives in a fast-paced working environment. 

This position is open to candidates located in NY, PA, IL, TX, LA, and SC

KEY RESPONSIBILITIES: Responsibilities include but are not limited to:  

• Ensure all aspects of customer implementation and onboarding run smoothly and efficiently. 

• Collaboratively develop and build a detailed project plan to monitor and track progress; Set expectations, assign duties, and delegate responsibilities. 

• Coordinate internal resources for flawless execution of multiple projects 

• Track project performance using data and analytics 

• Coordinate and communicate frequently with customers on project status and project needs 

• Coordinate and attend project meetings. Lead meetings where assigned. 

• Direct project correspondence by preparing and reviewing project proposals, memos, status reports, meeting minutes, and emails - ensuring all necessary materials are current, properly filed, and stored 

• Prepare presentations for customer and internal meetings 

• Manage customer-reported issues for assigned accounts 

• Adhere to budget by monitoring expenses and implementing cost-saving measures 

• Work with multiple customers across multiple concurrent projects 

• Work closely with customers on large, complex, multi-team customer accounts 

• Manage projects end-to-end for our Strategic and Enterprise customers, including kickoff, requirements gathering, project planning, risk and stakeholder management, milestone tracking, launch, and post-go-live support. 

• Drive excellent customer experiences with a cohesive strategy, area actions, handoffs, and a collaborative approach 

• Responsible for the overall success of project(s), which includes cost, schedule, and quality. 

• Serve as the expert for our Enterprise customers, particularly as it relates to migrations, customizations 

• Serve as the conduit for communication from the client to related parties within the company and to the subcontractors 

• Identify potential risks to delivery and implementation. Formulate strategies to mitigate them. Resolve any escalated issues or challenges that arise during the delivery process. Maintain risk registers for all in-flight delivery projects 

• Work closely with product and other departments to ensure project and customer success for each implementation 

• Partner with the product team to drive enhancements by suggesting solutions, updates, and fixes; partner with the sales team to ensure messaging and handoffs; and partner with operations to ensure ongoing positive customer experience 

• Build excellent working relationships with business leaders, colleagues, and the broader team 

• Identify opportunities to enhance the onboarding process and manage internal projects in support of corporate goals related to implementation 

• Effectively provide workarounds and find out-of-the-box solutions where applicable 

• Drive post-launch postmortem for knowledge sharing and learning. 

QUALIFICATIONS  

• You have expertise in multi-region, large pharmacy management, and health tech projects. You demonstrate a strong command of project management, such as phasing, milestone tracking, and driving the customer experience towards a successful launch. 

• You thrive in a fast-paced environment and have strong time management and prioritization skills. 

• You can build playbooks and execute against playbook milestones and project tasks created to improve delivery efficiency and productivity. 

• You have 5+ years of experience in customer-facing, enterprise-level software implementation, technical account management, consulting, or systems integration roles 

• You can successfully deliver multiple complex projects simultaneously with strong attention to detail 

• Able to work efficiently and with high accountability individually and in a team. 

• Experience with troubleshooting, post-launch monitoring, and go-live support, all with a customer-centric mindset. 

• You have project management, writing, communication, and problem-solving skills 

• You demonstrate a strong understanding of API connections,  integrations, SQL queries, and data transformation and are comfortable discussing pharmacy workflow. 

• Able to work and communicate effectively with both technical and business stakeholders 

• Region / Timezone - US time zone 

• Experience with both Non-Saas/SaaS/experience 

BENEFITS:

• Refreshments & Dining- HQ
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401k safe harbor plan, match up to 4%
• HSA/FSA/Commuter
• Paid STD/Life
• Employee discount program
• Employee assistance program
• Spring Health - mental well-being program
• Paid Prenatal Leave

This position is open to candidates located in NY, PA, IL, TX, LA, and SC.