About RouteGenie

RouteGenie is a modern, all-in-one software platform designed for medical transportation providers. We help businesses streamline and automate routing, scheduling, dispatching, billing, and fleet management—empowering them to reduce costs, improve on-time performance, and deliver better service to their customers and communities.

As our IT Systems Administrator, you keep the company's internal technology running. That means our business software and online (SaaS) applications, employee computers and mobile devices, hardware setup and repairs, user accounts and access, and IT security policy. This role reports to the Head of Technology. Your job is to keep our staff, devices, and business systems working smoothly and securely.

You are also our main point of contact with our outside cybersecurity team. You coordinate their work, track what needs to be fixed, and help keep us compliant.

This role does not manage our AWS cloud servers day to day — that work is handled by the DevOps team in Engineering. For AWS, you set and review user access and security rules and work with the DevOps team on security and compliance.

This is a hybrid position in our downtown Buffalo office, offering flexible core business hours Monday through Friday and one work-from-home day per week. The salary range is up to $60-68k per year, based on experience plus an annual bonus opportunity.

What You’ll Do

• Administer our core business systems: Google Workspace, Slack, AirCall, and Jira/Confluence.
• Manage software licenses: adding and removing seats, handling renewals, and controlling costs.
• Manage our computers and mobile devices — setup, imaging, updates, and security (using MDM).
• Handle the hardware lifecycle: buying, deploying, refreshing, and RMA (returns, repairs, and warranty replacements).
• Keep an accurate inventory of IT equipment and software licenses.
• Provide technical support to internal staff (all levels), and troubleshoot hardware, software, and network issues.
• Set up new employees and remove access for departing employees (accounts, devices, and permissions).
• Act as the main contact with our outside security team — coordinating reviews, fixes, alerts, and reporting.
• Manage user access across systems and run regular access reviews.

Tools & Systems You'll Use

• Business software: Google Workspace, Slack, AirCall, Jira, Confluence, Salesforce, Stripe Billing.
• Devices & endpoints: macOS and Windows, MDM/endpoint management, endpoint security (EDR/antivirus, encryption).
• Identity & HR: Rippling, single sign-on, access reviews.
• Security & compliance: Drata (SOC 2), ProofPoint (email security), AWS IAM (access policy).
• Networking: TCP/IP, DNS, DHCP, VPN, SSL/TLS certificates.
• Automation: Bash, Python, or PowerShell for routine tasks and reporting.
• Set and enforce IT security policy, including access rules for AWS (policy only — DevOps runs the servers).
• Support our SOC 2 compliance work and audits, and track items that need to be fixed.
• Manage email security and follow up on security alerts with our security partner.
• Manage IT vendors (hardware, software, phone, and security).
• Automate routine IT tasks and keep our IT documentation up to date.

What We’re Looking For

Required:

• 2–4 years of experience in corporate/internal IT, systems administration, or IT support.
• Hands-on experience administering business SaaS tools (Google Workspace admin or similar).
• Experience managing computers and devices (MDM, imaging, hardware lifecycle, and RMA).
• Strong understanding of user accounts and access management.
• Solid networking basics (TCP/IP, DNS, DHCP, VPN, TLS).
• Strong troubleshooting skills and the ability to work on your own.
• Clear communication with both technical and non-technical people.

Nice to Have

• An information security background — experience working with (or as the contact for) a security team or provider; a security certification such as Security+ is a plus.
• Experience with SOC 2 or similar compliance programs.
• Familiarity with HIPAA — we handle protected health information (PHI).
• Salesforce administration experience.
• Stripe Billing or other payment-platform experience.
• Experience with Rippling (HR, device management, and single sign-on).
• Familiarity with access-policy concepts in AWS or another cloud.
• Scripting for automation (Bash, Python, or PowerShell).
• Familiarity with ITIL practices.
• Experience supporting a remote or distributed workforce.
• Vendor and IT asset management experience.

Who You Are

• Organized and dependable — people count on you to keep things running.
• A clear communicator who can explain technical things in plain language.
• Security-minded — you think about access, risk, and compliance in daily work.
• Hands-on and resourceful — comfortable owning problems from start to finish.
• Able to juggle support requests, projects, and vendors without dropping the ball.

Why You’ll Love Working Here

• Impactful Mission: Help expand access to healthcare transportation by powering the technology behind it.
• Technical Challenge: Lead the modernization of a mission-critical platform that customers love and shape its next era.
• Customer‑First Approach: From initial implementation through long‑term support, our team builds solutions to support our customers for the long term. 
• Proven Results, Fast Innovation: Our platform empowers customers to complete more trips with the same fleet, cut down on no-shows, and improve billing accuracy. We are continuously innovating and investing in our platform so our customers can improve their operations
• Culture of Collaboration & Improvement: You’ll work alongside a team of passionate problem-solvers who share knowledge freely, celebrate wins together, and push each other to do their best work.
• Room to Grow: At RouteGenie, you’ll have opportunities to expand your skills, take on new challenges, and innovate in a fast-moving environment where your contributions truly matter. Join a profitable, capital-backed company with ambitious growth targets

Benefits & Perks

We know great work starts with a supportive environment. Here’s what we offer:

• Competitive pay with annual bonus opportunity
• Medical insurance with employer contribution to support your health and well-being
• 100% employer-paid dental and vision plans 
• Paid time off, holidays, and flexible core business hours
• 401(k) retirement plan with company match
• Company paid parking in a covered parking garage
• Professional development opportunities, including training and conferences
• A collaborative, mission-driven culture where your impact is seen and valued

Ready to Join Us?

At RouteGenie, your efforts will directly support our mission to connect people and care by powering the technology that moves them.. If you’re ready to bring your skills to a collaborative, fast-moving team, we’d love to hear from you—apply today!