SeAH Superalloy Technologies is building a world-class manufacturing facility in Temple, Texas, producing aerospace-grade nickel-based superalloys for investment casting and additive manufacturing. As part of SeAH Group’s $150M U.S. greenfield investment, we’re shaping the future of advanced manufacturing and establishing strong partnerships with industry leaders, suppliers, and communities. 

About the role

• The Customer Service Specialist serves as a primary point of contact for customers, supporting order processing, customer communication, and issue resolution in a fast-paced manufacturing environment. Reporting to the Customer Service Manager under the VP of Sales, this role plays a critical part in ensuring accurate order fulfillment and a positive customer experience.

What you'll do

·         Act as a primary contact for customer inquiries via phone, email, and other communication channels.

·         Process customer orders accurately and efficiently in the ERP system.

·         Provide customers with order status updates, delivery information, and basic product or service support.

·         Coordinate with Sales, Production, Shipping, and other internal teams to ensure customer requirements are met.

·         Identify, document, and resolve customer concerns; escalate complex issues as appropriate.

·         Maintain accurate customer records, order documentation, and communication logs.

·         Support the sales team with customer follow-up, documentation, and administrative tasks as needed.

·         Meet established service-level expectations for response time, accuracy, and professionalism.

·         Contribute to continuous improvement of customer service processes and workflows.

Qualifications

·         Strong customer service and interpersonal skills.

·         Excellent written and verbal communication abilities.

·         High attention to detail and accuracy.

·         Ability to prioritize tasks and manage multiple requests in a fast-paced environment.

·         Customer-focused mindset with basic problem-solving skills.

·         High school diploma or equivalent required.

·         2+ years of customer service or administrative experience.

·         Proficiency in Microsoft Office; ERP or CRM experience preferred.

Preferred Qualifications

·         Experience working in a fast-paced, order-driven environment (e.g., manufacturing, distribution, logistics, or B2B customer service).

·         Associate degree or higher.

·         Familiarity with ERP systems (such as SAP or similar) for order entry, tracking, and basic reporting.

·         Strong organizational skills with the ability to manage multiple customer requests and priorities simultaneously.

·         Experience coordinating across internal teams (sales, operations, shipping) to support customer needs.

·         Demonstrated ability to communicate clearly and professionally with customers in a business-to-business environment.

·         Physical & Work Environment Requirements

Physical & Work Environments Requirements

·         Ability to sit or stand for extended periods and move throughout the office as needed.

·         Regular use of hands for typing, writing, and computer work.

·         Ability to lift or carry light office items (typically up to 15 lbs).

·         Work performed in a standard office environment with moderate noise and routine interruptions.

·         Ability to read screens, documents, and electronic communications with clarity.

·         Occasional extended hours during peak HR cycles (onboarding, payroll deadlines, audits).

·         Ability to maintain confidentiality and handle sensitive information in shared office spaces.

·         Occasional time spent on the manufacturing floor and supplier visits as required.

·         Ability to work standard business hours with flexibility during production or supply disruptions.

·         Must be able to comply with all safety and PPE requirements when entering production areas.