SignWow is a VRS company specialising in BSL online interpreting services, empowering Deaf individuals to connect seamlessly with businesses and hearing individuals.

SignWow makes it simple for Deaf and hearing people to communicate in British Sign Language for calls, meetings appointments and everyday moments.

Job Title: Community Growth Officer
Salary: £35-£40k, dependant on experience
Location: Remote Home Working (with flexibility to attend team meetings and community/ company events)
Reports to: Head of Community Engagement

Closing Date: Friday 12th June 5pm

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. 

Role Overview 

The Community Growth Officer will be responsible for new customer revenue growth and customer retention. The role holder will increase community visibility, build effective customer relationships and attend community and industry events across the UK. 

Key Responsibilities 

• Individual customer growth across all available customer packages  

• Meeting KPI’s in regard to new customers, revenue, event conversation rates and ROI. 

• Representing SignWow at community and industry events across the UK. 

• Track leads, conversions and engagement activity and report performance to the Head of Community Engagement.  

• Responsible for building a strong presence in the Deaf community, through events, partnerships and outreach   

• Supporting sales initiatives to hit or exceed revenue targets, analysing market trends and competitors’ offerings and identifying new customer opportunities 

• Maintain successful strategies to increase customer retention and brand loyalty, working in collaboration with customer support team  

• Manage and maintain long-lasting relationships with customers 

• Collaborate with marketing and product team to align strategies 

Skills & Experience Required - Essential

• Proven track record in a sales and customer support role 

• Demonstrated success in driving revenue 

• Fluency in BSL is essential   

• Excellent written communication and presentation skills  

• The ability to work alone and as part of a team and build strong working relationships 

• A full UK driving license with access to your own transport 

Skills & Experience Required - Desirable

• Experience working in the VRS industry 

What We Offer 

• 31 days holiday entitlement (inclusive of public holidays) - pro rata for part-time roles 
• Comprehensive private health care coverage to support your health and well-being 
• Company pension scheme  
• Fully remote role with the flexibility to work from anywhere  
• Professional development and networking opportunities  

Diversity and Inclusion Statement  

SignWow is an Equal Opportunities Employer. The company is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status, genetic information or parental status. We base all our employment decisions on merit, job requirements and business needs. 

If you require adjustments to the application or interview process, please let us know — we’re keen to support you.