At SVS, we connect talented professionals in the Philippines with fantastic, long-term career opportunities within growing Australian businesses. We are passionate about creating a platform where your skills are valued and you can find a stable, remote role that allows you to become an essential part of a great team.

Role Overview

This role plays an important part in supporting the client’s sales operations. As a Sales Lead, you will focus on generating revenue by managing and converting lead opportunities received across multiple channels. This includes consistently initiating quotes, following up with potential, returning, and existing customers, and ensuring strong engagement throughout the sales process.

You and your team will often be the first point of contact for customers, making it essential to deliver a positive and seamless service experience. The role is responsible for maximizing every lead opportunity while maintaining a customer-focused approach and building strong relationships with prospects and clients.

Using a “Humans Helping Humans” approach, you will connect with your team and customers to communicate the value of the services offered and effectively promote the company’s solutions.

Below is a non-comprehensive list of responsibilities for this role.

Key Tasks

• Generate and increase sales revenue across all lead generation channels including phone, internet, and text
• Achieve sales goals and maintain closing ratio percentages set by the company
• Track sales performance and closing ratios and report results as needed
• Conduct proactive and consistent follow-ups with leads and potential customers
• Set sales targets for team members and support them in reaching their goals
• Train and oversee sales team members through ongoing coaching and performance evaluations
• Develop team members through motivation, training, and product and service knowledge education
• Promote the company’s services and offerings through upselling, customer satisfaction, and strong brand representation
• Understand customer needs and guide the team in aligning services with those needs
• Provide customers with the information, tools, and resources needed for a smooth service experience
• Communicate company policies, procedures, services, and relevant details to customers
• Maintain accurate data entry and communication regarding job details to support operational success

Required Skills

• Communication Skills: Ability to clearly communicate with customers and understand their needs while presenting the company’s services effectively
• Negotiation Skills: Ability to negotiate pricing, terms, and contracts while maintaining company profitability
• Cold Calling: Confidence in initiating conversations with potential customers
• Problem-Solving Skills: Ability to address customer concerns quickly and effectively
• Attention to Detail: Accuracy in assessing requirements and providing clear estimates
• Resilience and Persistence: Ability to handle rejection and continue pursuing leads
• Sales Strategy Development: Ability to implement effective sales strategies, follow-up processes, and customer retention initiatives
• Emotional Intelligence: Ability to build rapport and trust with customers throughout the sales process
• Active Listening Techniques: Including open-ended questions, mirroring, and reflective listening
• Relationship Building: Ability to quickly build rapport with prospects and maintain customer relationships through follow-ups and support

Experience

• Strong sales and lead generation experience
• Strong problem-solving skills
• Excellent communication skills (speaking, listening, and writing)
• Team leadership experience
• Comfortable with technology and digital tools
• Familiarity with CRM software
• Experience in customer service