Job Title: Account Manager

Location: Philadelphia, PA

Work Type: On-Site / Full-Time

Position Overview

STARK is seeking an experienced Luxury Carpet Sales Professional with a proven track record selling to the trades (Interior Designers, Architectural Firms) to serve as an Account Manager for our showroom in Philadelphia, PA.

The ideal candidate brings strong business development instincts and a polished, client-first approach to representing STARK's luxury carpet and rug collection. You will build and own your book of business, backed by STARK's sales leadership and industry reputation.

Key Responsibilities

Client Relationship & Business Development:

• Identify potential clients and create strategic, client-centric marketing plans, including but not limited to such matters as who to visit, when, and how often, using CRM data to prioritize the highest-potential accounts.
• Build and maintain strong relationships with interior design, architecture, and A&D trade clientele within an assigned territory.
• Prospect new clients through networking, referrals, and digital outreach, using messaging developed on a client-by-client basis.

Sales Strategy & Product Presentation:

• Advise clients on product attributes and qualities as related to their needs, through networking, observing and analyzing market trends, and using personal judgment.
• Prepare sales documents in order to initiate and close sales.
• Collaborate on the creation of layouts for installation from the design perspective.

Events & Market Presence:

• Develop event strategy, lead and organize events for your specific clients, with full discretion over budgets and invitees.
• Represent STARK professionally at industry events, trade shows, and client engagements.
• Collaborate on the creation and development of STARK's "core message" to clients.

Client Reporting & Collaboration:

• Create pre- and post-visit client reports, assess purchasing potential of client, and deliver analysis to senior management.
• Maintain accurate CRM records of client interactions, pipeline, and account activity.
• Partner with the Showroom Manager and showroom team to support seamless order fulfillment and client service.
• Perform other tasks and duties as assigned.

Job Requirements & Qualifications

• Bachelor's degree preferred, ideally in Interior Design or a related field, plus a minimum of two years of trade sales experience; five or more years of trade sales experience, or demonstrated expertise in interior design, rugs, or flooring, may substitute. Strong relationships with interior design clientele required; local A&D trade relationships preferred.

Technical & Digital Skills:

• Comfortable with CRM systems (such as HubSpot or Salesforce) and AI-driven sales tools
• Proficient with Microsoft Outlook, Teams, and Excel for daily communication, scheduling, and reporting.

Skills & Attributes:

• Pleasant, professional, self-driven, and entrepreneurial, with strong interpersonal, communication, and multi-tasking skills suited to a luxury client-facing environment, and the ability to build and manage a client base.
• Acceptable score on Sales Assessment required; role may occasionally require local travel for client visits and events.

Additional Expectations:

• Peripheral experience in the design industry is a plus.
• Comfortable working with both trade and retail clients, in the showroom and for outside presentations.
• Skilled at building and maintaining client relationships, with a full-service approach to the client experience.
• Proficient in networking and cold calling to build a book of accounts.
• Able to collaborate creatively with designers on product and installation.
• Works effectively in a team-oriented environment.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Supplemental Benefits
• Great Paid Time Off Policy
• 401k Match

COMPANY INFO

About Us:

With more than 80 years of industry expertise, STARK is the discerning designer’s go-to source for luxurious custom carpet and rugs.

Our Mission:
To live our mission of helping create beautiful spaces, we believe our first responsibility is making design industry professionals the heroes in their projects because supporting businesses helps to preserve craftsmanship and enable unique and specially designed spaces to exist. In meeting their needs, we must continue to deliver peace of mind service while offering an expansive, diverse, and innovative product assortment that is accessible and convenient.

Our Heritage:
Established by Arthur Stark and his wife Nadia in 1938, the foundation of STARK was always to provide the very best products to our customers. With a rich history, third generation owners Chad Stark, as CEO, and Ashley Stark, as Creative Director, bring the STARK legacy into the new century by staying true to their founding principles. To seek out the best craftsman and methods of manufacturing for the most innovative and beautiful designs.

STARK is a certified Great Place to Work® (June 2026– June 2027) — and that comes straight from our people. 85% of our employees say STARK is a great place to work, 28 points above the typical U.S. company. See our full certified profile and what our team says about working here: greatplacetowork.com/certified-company/7023725

Stark Carpet Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.