About Stellar Virtual

Stellar Virtual was founded in 2019 with one school in Texas. We serve parents of K-12 students, unhappy with their current school or need an at-home/flexible learning environment. Today, Stellar Virtual spans across three states currently, Arizona, Indiana, and Texas, with developing programs being introduced in new states over the next few years. Stellar Virtual is committed to going above and beyond for our virtual families. 

Our Mission

Empowering Families. Unleashing Potential. 

Our Core Values

At Stellar Virtual, we are guided by five core values. For us, these values are more than just something in an employee handbook that you’ll only hear about during orientation. These values are the pillars by which we operate all aspects of our organization. We talk about them often, and we expect that every one of our employees not only talks about our core values but also acts upon them.

So, it’s important to us that anyone who joins Stellar embraces our core values.

• Kids First, Always: We make student-centered decisions and always do what's best for our kids.
• Respect: We assume the best of others and treat others the way we want to be treated.
• Create, Communicate, Collaborate: We create together, communicate openly, and work as a team to deliver more than we ever could individually
• Make Your Motion Matter: We work deliberately, efficiently, and with a sense of purpose to achieve great results.
• Go the Extra Mile to Deliver a Stellar Customer Experience: We recognize that every interaction, no matter how small or unrelated it may seem, is an opportunity to build trust and goodwill with our customers.

Our Promise
Empowering families with the choice of a high-quality virtual school with dedicated staff focused on student outcomes and an exceptional customer experience, our programs will enable students to thrive and unleash their full potential. 

Position Details

Overview
As the Operations Manager for Tri-Star Virtual Academy, a program of Stellar Virtual, you will play a pivotal role in overseeing and optimizing our virtual learning programs in Tennessee. This role will require periodic travel to collaborate with field leaders, program coordinators, educators, and department staff. You will work closely with the Director of Academics to allocate resources effectively, including budget management, staffing, and technology requirements.

Essential Duties

• Oversee multiple virtual learning programs, including public and private virtual school settings, ensuring they align with Stellar Virtual's mission, vision, values, and business objectives.
• Collaborate with program coordinators and educators to implement best practices and maintain high-quality educational standards.
• Monitor program performance, evaluate effectiveness, and implement improvements as needed.
• Lead and mentor a team of program coordinators, support staff, and educators to ensure they are motivated, aligned with company objectives, and capable of delivering exceptional results.
• Foster a collaborative and inclusive work environment that promotes professional growth and development.
• Work closely with the Director of Academics to allocate resources effectively, including budget management, staffing, and technology requirements.
• Ensure that programs have the necessary resources to operate smoothly and meet the needs of students and their families. 
• Develop and implement quality assurance processes to assess program effectiveness and identify areas for improvement.
• Implement strategies to continuously improve program quality and student outcomes.
• Build and maintain strong relationships with key stakeholders, including school districts, parents, and community partners.
• Act as a point of contact for addressing inquiries, concerns, and feedback related to virtual learning programs.
• Ensure all programs comply with relevant educational regulations and standards in Tennessee based on Stellar Virtual’s Standard Operating Procedures in direct alignment with program partners (i.e., school districts). 
• Prepare regular reports for senior management and external stakeholders on program performance and outcomes.

Knowledge, Skills & Attributes 

• A minimum of 5 years of experience in education management or a virtual learning environment is strongly preferred, but we can accept similar experience as it applies to this role. 
• Strong leadership and team management skills, with a proven track record of building and developing high-performing teams.
• Excellent communication and interpersonal skills.
• Knowledge of education regulations and policies in Tennessee is a plus.
• Proven ability to drive operational excellence and meet program goals and objectives.
• State residence in Tennessee is required, with up to 30% travel throughout the year.

Education & Certification Requirements

• A bachelor's degree in Education, Business Administration, or a related field.

Employment "At-Will"
For W-2 employment, Stellar Virtual is an at-will employer. This means the employee and Stellar Virtual can terminate the employment at any time, with or without cause or notice, as legally permitted. This job description does not guarantee continued employment or a contract. All 1099 status is excluded.

Equal Employment Opportunity (EEO)

Stellar Virtual is an equal opportunity employer committed to diversity and inclusion. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.