Store Inspection Specialist

About TESO Group

Founded in 2017 and headquartered in New York, TESO Group is a rapidly growing Asian lifestyle retail group in the United States. Its portfolio includes TESO Life, its flagship general merchandise retail brand; TESO X, a collectible toy retail concept; TESO Mini, an Asian convenience store concept; and proprietary brands including MONKIMON and O’HOMNI.

The Group currently operates 35 stores across 14 states, with another 67 locations under construction or in development, and aims to open more than 300 stores by 2030. Its product categories include beauty, snacks, collectible toys, home goods, stationery, and pet products, serving more than 450,000 customers per month.

Position Overview

The Store Inspection Specialist represents headquarters in conducting spot checks, follow-up inspections, and alignment reviews of store operating standards. Key areas include visual merchandising, service, hygiene, checkout, stockrooms, inventory, product shelf life, shrinkage, and compliance with operating standards.

The role identifies and documents issues, drives corrective action, and verifies results. It does not replace Regional Managers or Store Managers in daily store management.

Job Responsibilities

1. Store Inspection Plan Execution
2. 1. Complete monthly planned inspections of new, underperforming, high-shrinkage, priority-risk, and sampled stores.
   2. Verify each checklist item and take photographs to ensure clear facts and complete evidence.
   3. Submit inspection reports and issue lists as required.

1. Operating Standards Compliance Checks
2. 1. Inspect visual merchandising, service, hygiene, checkout, stockrooms, inventory, products approaching or past expiration, and inventory write-offs.
   2. Verify compliance with SOPs, new store opening standards packages, system standards, and promotional activity standards.
   3. Categorize, document, and communicate failures to meet standards.

1. Corrective Action Follow-Up and Verification
2. 1. Specify owners, completion deadlines, and verification requirements for inspection findings.
   2. Follow up on corrective action photographs, records, or on-site verification results.
   3. Escalate overdue, recurring, or inaccurately reported corrective actions to the Store Operations Standards Manager.

1. Risk Lead Referral
2. 1. Promptly refer significant leads involving cash, refunds, inventory, shrinkage, employee misconduct, or safety hazards to the Loss Prevention / Audit Department.
   2. Immediately report major customer complaints, product safety issues, and store safety concerns.
   3. Do not conceal, suppress, or independently resolve significant risks.

1. Standards and Training Feedback
2. 1. Summarize recurring issues for the Store Operations Standards Manager to support improvements to SOPs, checklists, and scoring criteria.
   2. Communicate store execution challenges to the Training and Enablement Department to improve training content.
   3. Work with the Data Analytics Department to identify priority stores and high-risk stores for inspection.

Qualifications

• Education: Associate degree or above; retail, operations management, or a related field preferred.

• Professional Experience: At least 3 years of experience in chain retail store operations, regional supervision, or store inspections.

• Knowledge & Skills: Knowledge of store operating standards, store inspections, corrective action, and on-site management.

• Core Competencies: Strong integrity, execution, and on-site judgment; able to identify issues and drive corrective action.

Compensation

• $28-$30 per hour
• Quarterly Performance Bonus: This position is eligible for a quarterly performance-based bonus, subject to the eligibility requirements, performance criteria, and terms of the Company's bonus program.

Benefits

• 401(k) & 401(k) matching - subject to the eligibility requirements
• Paid Sick Leave
• Employee discount
• Health insurance
• Paid Time Off

Job Type: Full-Time (On-Site)