The Opportunity:

Are you a problem-solver who believes that great service is the best retention strategy? As a Performance Operations Specialist, you will serve as the primary point of contact for our high-volume portfolio of emerging dealer partners. Reporting into the VP, Performance Operations, your mission is to provide high-quality, scalable support that ensures our dealers remain active, healthy, and satisfied with the TrueCar platform.

In this role, you are focused on performance, stability, and retention. You will act as a subject-matter expert, using a tech-touch model to provide technical guidance and best-practice training at scale. You will leverage AI-driven workflows and automated processes to ensure every dealer in your portfolio is technically sound and sees the value in their investment, playing a critical role in reducing churn across a healthy dealer network.

How you will contribute to TrueCar’s success:

• Establish and maintain business rapport with a range of contacts at assigned Dealerships (buyer/signer, implementer, stakeholder, etc.), including the highest level in each organization (e.g., General Manager)
• Assist with outbound outreach campaigns via phone and email to drive key organizational priorities, such as pricing updates, program compliance, or system migrations, ensuring their accounts remain optimized and aligned with TrueCar’s marketplace standards
• Manage and triage our inbound email and phone queues, maintaining a high level of responsiveness and ensuring our dealer partners receive the support they need to succeed
• Proactively monitor account health indicators to identify opportunities to step in to fix CRM lead flow issues, inventory feed errors, and pricing inaccuracies before they become reasons for a dealer to cancel
• Monitor, tweak, and refine automated communication sequences and AI-driven engagement processes to ensure they remain accurate, human-centric, and effective for a high-volume audience
• Leverage 1-to-many communication tools (webinars, group training, and AI automated outreach) to ensure your book of business understands how to maximize TrueCar’s products and services successfully
• Build your product expertise to troubleshoot performance issues, correct technical errors, and strengthen the partnership through solution-based service
• Ensure every dealer interaction and technical resolution is meticulously documented in Salesforce, providing the company with a clear picture of our lower-tier partner segment
• Work alongside the Dealer Performance team to flag accounts that may be ready for a higher tier of service or require a more dedicated sales touch

Your Expertise:

• Proven inside sales and/or service account management or equivalent experience
• Experience managing, meeting, and exceeding goals and objectives
• Ability to multi-task and handle multiple priorities simultaneously while meeting assigned deadlines
• Demonstrated proficiency with communication skills (written, verbal, and presentation) required.
• Proficient in managing high volumes of accounts within Salesforce (or other CRM); comfortable working with AI-driven productivity tools (nice to have)
• Ability to interpret and share client performance reporting (visuals through tools like Tableau) 
• A mindset geared toward process optimization and an interest in refining automated workflows to improve dealer engagement 
• A background in customer success or high-level support, where your success was measured by satisfaction and retention
• Proven ability to manage a large volume of accounts
• Strong written and verbal communication skills, with a focus on maintaining a personal touch in an automated and scalable environment

Hourly pay range: $31.25 - $33.65

TrueCar does not accept unsolicited agency submissions.

If you are based in California, we encourage you to read this important information for California residents linked here.

TrueCar is a leading digital automotive platform that uses technology to help car buyers save time and money through a nationwide network of Certified Dealers. Founded in 2005 by Scott Painter, TrueCar was built on the belief that serving membership and affinity organizations central to the car-buying process, including lenders, insurers, and dealers, enables a more valuable auto-buying experience for new and used vehicles. As part of its platform, TrueCar powers auto-buying programs for over 250 leading brands, including Sam's Club, AAA, and more than 100 credit unions.

We are seeking talented individuals who are energized by our commitment to save consumers time and money. We’ve stripped away typical corporate "bloat" to build a culture rooted in high performance and accountability for results. As a member of the TrueCar Crew, you can have a real & direct impact on our success as we continue to evolve the car buying experience.  If this energizes you, apply today!

Your TrueCar Experience

At TrueCar, we offer our Crew members the flexibility to split their work time between home and the office.  While many days are remote, we expect our Crew to show up for the moments that matter—gathering in person when a project needs that extra collaborative spark because nothing replaces the energy of solving big problems in the same room.  We provide you with comfortable shared workspaces in our Santa Monica headquarters office and other regional locations and equip you with a professional home office setup along with monthly reimbursements for your essentials, like phone and internet.

As a TrueCar Crew member, you will receive excellent benefits and perks that include, but are not limited to, 100% employer-paid health, vision, and dental premiums; a 401(k) plan with company contributions; a wellness reimbursement account; and learning & development reimbursement opportunities. We also understand the importance of recharging, so we offer flexible PTO for exempt TrueCar Crew Members and a generous PTO accrual policy for non-exempt TrueCar Crew Members, in addition to 14 company-paid holidays and 2 floating holidays. In short, we care deeply about our Crew Members and have designed employee-centric programs that reflect this.

At TrueCar, we believe in the power of diversity to create a deeper understanding of our consumers and partners, driving innovation in our products. We welcome a workforce that reflects the diversity of car-buying consumers and encourage everyone interested in our mission to apply. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other characteristic protected by applicable law. We will consider qualified applicants with arrest and conviction records in accordance with applicable law. Additionally, TrueCar will provide reasonable accommodations for qualified individuals with disabilities.