Operations Coordinator

Key Responsibilities

Procurement

• Assist with purchasing blanks, trims, and other order materials (labels, hang tags, packaging) needed for each order.
• Prepare and place purchase orders with suppliers based on order requirements, and confirm quantities, colors, sizes, and pricing.
• Track open POs and expected delivery dates, and follow up with suppliers on late, short, or incorrect shipments.
• Flag procurement shortfalls to the Account Manager early and help source substitutes when needed.

Production Coordination

• Support the Account Manager on College Specialty, College Lease, and College Drop Ship orders once art is approved and released to production.
• Verify blanks are received complete before each order's scheduled run, and follow up with suppliers on late or short shipments.
• Track orders after Art approval through shipment and delivery. Monitoring daily production progress, and flagging at-risk orders to the Account Manager early.
• Confirm order meets customer requirements prior to shipment.
• Coordinate outbound shipments with logistics, confirm orders leave by the committed date.

Internal Coordination

• Hold regular check-ins with production and logistics on open orders and report status to the Account Manager.
• Prepare order status summaries ahead of the Account Manager's customer updates.
• Help build contingency plans when blanks, production, or shipping delays arise.

Claims & Documentation

• Compile details, photos, and records for claims on production defects or shipping issues.
• Track corrective actions through to completion.

Qualifications

• 1-3 years in production coordination, logistics, or order management, ideally in apparel or screen printing.
• Strong attention to detail and comfort with high-volume data entry.
• Organized, able to track many orders and deadlines at once.
• Clear written and verbal communication with internal teams and suppliers.
• Proficient in Excel or Google Sheets; experience with ERP or tracking tools such as Monday.com is a plus.

About USCAPE

USCAPE is the trusted partner in custom apparel. We design and produce collections that capture the true spirit of each partner—authentic to their place, community, and story. With iconic styles, one-of-a-kind graphics, and sustainable practices, our apparel goes beyond clothing to become a lasting expression of brand identity. From campus stores to surf shops, breweries, and destination retailers, USCAPE empowers partners nationwide with premium quality, sustainable design, and apparel that customers are proud to wear every day.

Through relentless pursuit of excellence, we celebrate experiences by crafting custom apparel that reflects every partner’s spirit. Our mission guides how we work: with authenticity, collaboration, tenacity, and a commitment to sustainability.