About Voze

Voze is on a mission to help sales teams grow with tools they love to use. We are creating simple software that meets field sales reps where they are  —  helping them stay organized and sell more while giving managers a proactive tool to drive their sales strategy the way that makes sense for their business. That's why Voze focuses on the everyday challenges of in-person sales and product interactions, creating straightforward solutions that turn minimal effort into maximum results. We are dedicated to pushing the boundaries of what's possible and creating solutions that positively impact the world. 

The Voze team thrives in a culture built around growth, customer obsession, joy, evolution, and collaboration — values that guide not just our product development but how we work together every day. Using our mission as our guide, we work closely with our coworkers and our customers because we know that when they grow, we grow too.

About the role

We are looking for an Enterprise Customer Success Manager to own and grow relationships with our most strategic Enterprise customers. This role carries direct ownership of Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) across a portfolio of high-value accounts, and success is measured by your ability to retain, expand, and deepen those relationships over time.

You will serve as the primary point of contact and trusted advisor for your accounts, driving product adoption, business outcomes, and long-term retention. You will work closely with Sales, Support, Implementation, and Product to deliver a best-in-class customer experience and proactively identify opportunities for expansion.

This is a high-impact, high-visibility role for someone who thrives in a consultative environment, is comfortable engaging at the executive level, and has a proven track record of managing complex customer relationships in a B2B SaaS or technology setting.

What you'll do

• Own GRR and NRR across your Enterprise portfolio — you are accountable for retention and revenue growth within your book of business.
• Own a portfolio of Enterprise accounts, serving as the primary relationship owner and strategic advisor throughout the customer lifecycle.
• Drive product adoption and ensure customers are achieving measurable business outcomes tied to their use of our platform.
• Lead Customer Business Reviews (CBRs) with executive stakeholders, presenting value delivered and aligning on future goals.
• Proactively identify expansion opportunities and partner with Sales to develop and execute growth strategies within your accounts.
• Develop and maintain executive-level relationships, including coordinating executive sponsor involvement where applicable.
• Monitor account health through regular health scoring and proactively address risk before it impacts retention or revenue.
• Collaborate with Sales on multi-year renewal strategies, owning the renewal motion in partnership with the sales team.
• Serve as the voice of the customer internally, advocating for product improvements and surfacing customer feedback to Product and Leadership.
• Partner with Implementation and Training teams to ensure smooth onboarding and ongoing enablement for your accounts.

Qualifications

• 5+ years of experience in Customer Success, Account Management, or a related customer-facing role, with at least 2 years managing Enterprise or strategic accounts.
• Demonstrated ownership of GRR and NRR targets, with a track record of meeting or exceeding retention and expansion goals.
• Proven track record of retaining and growing a portfolio of complex, high-value B2B accounts.
• Strong executive presence and ability to build relationships and communicate effectively at the C-suite and VP level.
• Consultative mindset — you ask the right questions, understand your customers’ business, and connect product value to their specific goals.
• Experience leading Customer Business Reviews or other strategic customer engagements.
• Demonstrated experience leveraging AI tools to drive customer engagement, proactive outreach, and scalable support.
• Excellent written and verbal communication skills, including the ability to produce clear, compelling customer-facing materials.
• Highly organized and able to manage a large book of business with competing priorities without dropping the ball.
• Collaborative team player who works well cross-functionally with Sales, Support, Product, and Leadership.

Nice to Have

• Experience in tire, trucking, fleet, equipment, or industrial verticals.
• Background in SaaS platforms serving field service, sales enablement, or B2B commerce use cases.
• Experience working for startups.