eSkillz is passionate about empowering people through personalized, people-first technology solutions. We transform learning and talent management platforms into tools that are easy to use, visually align with customer brands, and support real learning outcomes. From software evaluation to implementation, custom app development, and day-to-day administration, we tailor every solution to help solve unique challenges. By simplifying technology and enhancing usability, we deliver solutions to help our customers maximize their tech and their talent. 

About the Role:

eSkillz is currently seeking applicants for a Administrator/Consultant position within our Professional Services Division to be the primary point of contact for our Cornerstone clients supporting their Cornerstone system administration and optimization needs. These include, but not limited to, system configurations, new release management, consulting on best practices, data feed and user account management and troubleshooting, and reporting. We are seeking candidates who are proficient in Cornerstone Learning and Performance.  Knowledge of other modules is a plus.   

What you'll do:

Serve as the main system administrator for the Cornerstone platform (Learning & Performance). Tasks Include:  

• Set-up user and administrator accounts and maintain appropriate access   

• Troubleshoot system admin issues and tasks   

• Troubleshoot data feed issues   

• Add or edit entities in the system   

• Test and troubleshoot web-based training (need a basic understanding of SCORM and AICC standards)    

• Set-up and work with dynamic groups, learning assignments, large scale course deployments, and curricula   

• Review functionality in new releases and assist clients with new feature enablement and rollout   

• Create new or update existing performance review tasks, competencies / competency models / competency assessments, development plans, observation checklists   

• Generate standard reports and create ad-hoc and recurring system reports    

• Manage and develop learning programs for the LMS   

• Content management including online course loading, ILT onsite class enrollment input, curriculum development and other training management   

• Work with the customer to determine the best tools in the system for delivering training programs and managing mandatory annual training and performance management tasks   

• Provide recommendations to the client on ways to optimize the platform   

• Work with the client to standardize, streamline and coordinate business and system processes.  Understand, document, and clearly communicate these business processes to both client stakeholders and internal teams.    

• Serve as liaison between client and technical resources as required; escalate issues through the proper channels and work with escalation point person to achieve issue resolution   

• Train other administrators on Cornerstone Learning and Performance functionality and system processes.   

• Analyze client’s configuration designs and make recommendations for improvements   

• Create job aids and training guides to assist end-users and administrators   

• Be a trusted advisor to the client and be engaged on a regular basis to understand client’s needs 

• Provide updates to clients regarding deliverables 

What you'll need:

• Bachelor's degree desired but not required   

• At least 2 years of experience working as an Administrator of Cornerstone Learning & Performance   

• 2 to 5+ years of experience in medium-to-large organizations in an LMS, application, help desk or training support role    

• Implementation and HR suite experience is a plus   

• Strong experience with customer support or client management   

• Must have excellent verbal and written communication skills and effective organization and project management skills   

• Job is home-based so you must have personal access to a reliable computer (secondary computer provided by company if needed), hard-wired connection line and accessible phone   

• Able to work independently as well as in a team environment   

• Proficient in Microsoft Office programs   

• Experience in training or customer/client support role   

• Experience with web conferencing software, particularly MS Teams, GoToMeeting, or WebEx   

Bonus points if you have:

• Have strong presentation, communication, and consulting skills.  

• Have experience in multiple Cornerstone Modules  

• Have experience working in a consultant capacity