eSkillz’s largest asset is our people! We have been so fortunate to have assembled a family of dedicated, talented, and innovative people who love what they do and are committed to our mission of customer service excellence. We think teamwork is key and we’ve created a work environment that ensures our team members can excel both professionally and personally, allowing for flexible work locations and schedules that motivate individuals to do their best work while still prioritizing family, friends, education, and health. We support each other and our clients by cultivating our unique work and team model—each person brings something unique to the table and we capitalize on those individual strengths. And…we have a lot of fun in the process!
eSkillz is the leading provider of comprehensive support solutions for Human Capital Management / Talent Development, Learning Management System and Web-Conferencing platforms. By providing customers with on-demand support for their administrator teams along with support for the full end-user population, eSkillz ensures that our customers have a true comprehensive support solution.
The eSkillz Professional Services Division specializes in implementation and optimization of HCM / Talent Development and LMS solutions. Our teams of HCM and LMS experts mapped to our strategic partners (Cornerstone OnDemand, Docebo, Oracle, Saba, and SAP) operate in a collaborative and best practices environment to offer the best experience and proven success in implementation from planning to GoLive and our core competency lies in our ability to optimize and enhance our customer's existing solutions. While each of our Professional Services team members excels in HCM and LMS backgrounds, eSkillz strength lies in our team possessing 'guru' talents in other related arenas such as web design, coding and development, custom reporting and database knowledge, instructional design, SCORM content build, OCM methodology, project management and integrations, to name a few.
About the Role:
eSkillz is currently seeking applicants for a Administrator/Consultant position within our Professional Services Division to be the primary point of contact for our Cornerstone clients supporting their Cornerstone system administration and optimization needs. These include, but not limited to, system configurations, new release management, consulting on best practices, data feed and user account management and troubleshooting, and reporting. Seeking candidates who are proficient in Cornerstone Learning and Performance. Knowledge of other modules is a plus.
Set-up user and administrator accounts and maintain appropriate access
Troubleshoot system admin issues and tasks
Troubleshoot data feed issues
Add or edit entities in the system
Test and troubleshoot web-based training (need a basic understanding of SCORM and AICC standards)
Set-up and work with dynamic groups, learning assignments, large scale course deployments, and curricula
Review functionality in new releases and assist client with new feature enablement and rollout
Create new or update existing performance review tasks, competencies / competency models / competency assessments, development plans, observation check-lists
Generate standard reports and create ad-hoc and recurring system reports
Manage and develop learning programs for the LMS
Content management including online course loading, ILT onsite class enrollment input, curriculum development and other training management
Work with the customer to determine the best tools in the system for delivering training programs and managing mandatory annual training and performance management tasks
Provide recommendations to the client on ways to optimize the platform
Work with the client to standardize, streamline and coordinate business and system processes. Understand, document, and clearly communicate these business processes to both client stakeholders and internal teams.
Serve as liaison between client and technical resources as required; escalate issues through the proper channels and work with escalation point person to achieve issue resolution
Train other administrators on Cornerstone Learning and Performance functionality and system processes.
Analyze client’s configuration designs and make recommendations for improvements
Create job aids and training guides to assist end-users and administrators
Bachelor's degree desired but not required
At least 2 years of experience working as an Administrator of Cornerstone Learning & Performance
2 to 5+ years of experience in medium-to-large organization in an LMS, application, help desk or training support role
Implementation and HR suite experience is a plus
Strong experience with customer support or client management
Must have excellent verbal and written communication skills and effective organization and project management skills
Job is home-based so you must have personal access to a reliable computer (secondary computer provided by company if needed), hard-wired connection line and accessible phone
Able to work independently as well as in a team environment
Proficient in Microsoft Office programs
Experience in training or customer/client support role
Experience with web conferencing software, particularly GoToMeeting, WebEx
Professional Consulting Services (PCS)
Remote (United States)
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