Etix is an international, web-based ticketing provider serving entertainment, sports, fairs, and live events across 40+ countries and processing over 50 million tickets annually. As the largest independent ticketing company in North America, we support 4,500+ venues with flexible ticketing, integrated marketing, and e-commerce solutions, and have served customers for over 25 years. Learn more at hello.etix.com.

The Technical Operations Team is responsible for providing our clients with the equipment, tools, and technology they need to be successful. The Tech Ops Specialist will work closely with the Manager of Technical Operations to carry out day-to-day processes around QA, fulfillment, shipping/receiving, and maintenance of all box office hardware and rental equipment used by clients in the field. This position answers to the Manager of Technical Operations and Director of Equipment and Inventory.

This position is located in Henderson, NC and requires being on-site daily.

Job Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Set up and test all box office equipment used by our 3,000+ clients in field, including point of sale terminals, ticket printers and ticket scanners
• Assist Tech Ops Coordinator with the tracking, organization and fulfillment of incoming equipment invoices and internal requests
• Adhere to strict shipping schedule, making sure all invoices are fulfilled accurately and all equipment arrives to our clients on time and on budget
• Become an "expert user" of all box office equipment, assist Tech Ops Coordinator with troubleshooting, maintenance and repairs
• Help maintain our inventory database by keeping excellent records, including check-ins, check-outs, and asset tracking of over 5500 pieces of rental equipment
• Complete software installations and updates for client computers as needed

Job Requirements

• Strong communication and organizational skills
• Demonstrated ability to think critically and problem solve
• Works quickly and accurately, independently and as a team
• Computer hardware experience preferred
• Warehouse/Shipping experience preferred
• Must be able to lift heavy boxes of equipment - up to 50lbs
• Associate's Degree preferred

Benefits

• Healthcare: Etix offers competitive medical, dental, and vision coverage options for Etix team members and their eligible family members, including domestic partners.

• Healthcare Financial Savings: Etix offers Flexible Spending Accounts (FSA), Limited Purpose Flexible Spending Accounts (LPFSA), Health Savings Accounts (HSA), and Dependent Care Flexible Spending Accounts (DCFSA) in conjunction with our healthcare offerings. 
• Financial Protection: Life insurance, AD&D insurance, short-term disability, long-term disability and workers’ compensation are offered for eligible team members and paid by the company. Optional additional Life Insurance and AD&D may be purchased to cover an employee, spouse, and/or child(ren).
• Retirement Planning: Etix offers a 401k retirement savings plan with Fidelity Investments. Included in this program is financial planning and budgeting counseling. 
• Vacations & Holidays: Everyone needs some time off from work to take care of personal business, enjoy a well-earned vacation, or just unwind from the demands of everyday life. At Etix, we offer Paid Time Off benefits in addition to paid company holidays. 
• Parental Leave: Parental Leave is available to new Mothers and Fathers to help assist team members welcome a new child to their family. 
• Work Attire Program: Etix offers an every day casual dress code. While on-site or with clients, business casual attire is preferred. Etix offers branded apparel for client facing team members. 

Other Information

• No sponsorship or H1B situations can be accommodated
• Relocation is not available for this position