The Company

Everflow is a SaaS Partner Marketing platform for managing and scaling revenue from affiliates, partnerships, and marketing channels.

Founded in 2016 by industry veterans, we are based in Oakland, Montreal and Amsterdam with a distributed team across the NAM and EMEA regions.

We’re a bootstrapped company (over $24M ARR) that has grown through supporting happy customers that refer business to us and create word-of-mouth excitement. We’re the go-to platform for brands, agencies, and networks, with 1,000+ customers including Mutual of Omaha, ClassPass, and Tapjoy.

We are accepting applications from candidates that reside in the following areas:

• California: Bay Area, or LA/OC Areas
• Florida: Tampa, Miami, or Orlando
• Illinois: Chicagoland
• New York: NYC
• Texas: Austin
• Washington: Seattle

About the Role

Customer Success relies on the quality and effectiveness of a CSM’s client interaction. Strong communication between team members, the organization and most importantly to clients encompass the traits a CSM needs in order to be successful. Situational understanding, out of the box thinking and solution seeking are a few key elements that represent qualities in a CSM at Everflow.

Responsibilities:

• Ability to comprehend complex inquiries from customers of all industry levels
• Communicate internally and externally concisely & clearly
• Develop expertise with new products and features and be able to evangelize them with customers
• Provide client feedback to internal teams
• Upsell existing clients on new products and features
• Gain proficiency in Jira, Intercom and Planhat while collaborating with customers

Qualifications:

• 2-4 years experience in a similar role
• 5 years minimum of digital advertising experience
• Good product sense and a willingness to learn
• Strong analytical background and a good grasp of internet technologies
• A background in Ad Operations, Customer Success, Technical Customer Support, but not required
• High proficiency in English
• Big Plus if you have experience using the Everflow Platform before

Requirements:

• BA/BS Relevant Field

Compensation

Annual Base Salary: $70,000 - $80,000
Bonus potential
Equity

Perks include:

• Employer Covered Medical Coverage
• 401(k)
• Unlimited PTO
• Wellness Stipend
• Cell Phone Stipend
• Annual Home Office Stipend
• Annual Education Stipend
• Employee Referral Bonus

Join Our Exceptional Team

Dive into a role where respect, ownership, and mindfulness define our culture. As a valued team member, you'll enjoy the freedom to innovate and excel, supported by the tools and equipment you need to succeed.

Balance, Growth, and Connection

Work/Life Harmony: Embrace unlimited PTO and a healthy balance that respects your life outside work.

Continuous Growth: Regular feedback and discussions about your career path keep you moving forward.

Inclusive Community: Be part of a welcoming, engaging workplace that celebrates diversity and fun.

We offer a dynamic environment where excellence is rewarded, your well-being is a priority, and every day brings a chance to make meaningful connections. Ready for a truly rewarding challenge? We're excited to meet you.