The Company

Everflow is a SaaS Partner Marketing platform for managing and scaling revenue from affiliates, partnerships, and marketing channels. 

Founded in 2016 by industry veterans, we are based in Oakland, Montreal and Amsterdam with a distributed team across the NAM and EMEA regions.

We’re a bootstrapped company (over $24M ARR) that has grown through supporting happy customers that refer business to us and create word-of-mouth excitement. We’re the go-to platform for brands, agencies, and networks, with 1,000+ customers including Mutual of Omaha, ClassPass, and Tapjoy. 

We are accepting applications from candidates that reside in the following areas:

• California: Bay Area, or LA/OC Areas
• Florida: Tampa, Miami, or Orlando
• Illinois: Chicagoland
• New York: NYC
• Texas: Austin
• Washington: Seattle
• Canada: Montreal, QC

About the Role

Job Overview:

As a Customer Adoption Manager, you will play a crucial role in driving product adoption and ensuring customers realize the full value of our solutions. You will work closely with new customers post-onboarding, guiding them through the adoption phase to maximize engagement, satisfaction, and retention. This role requires a strategic and customer-centric mindset, strong communication skills, and a deep understanding of SaaS products.

Key Responsibilities:

• Drive Product Adoption and Value Realization: Proactively guide customers through the adoption phase, ensuring they understand and effectively use core features to achieve their business objectives and maximize product value.
• Customer Education and Enablement: Become a product expert and advocate, effectively communicating the value of new features and products. Deliver impactful educational resources, including one-on-one tutorials, webinars, and training sessions tailored to customer needs.
• Strategic Engagement and Relationship Building: Establish trusted relationships with key stakeholders and decision-makers to understand their goals, challenges, and success metrics, ensuring alignment with product capabilities.
• Customer Feedback Loop and Advocacy: Actively collect, analyze, and share customer feedback with Product and Marketing teams to influence product enhancements. Identify potential advocates to support customer community growth and case studies.
• Cross-Functional Collaboration: Collaborate closely with Onboarding, Support, Product, and Marketing teams to ensure a seamless customer journey, consistent messaging, and strategic feature adoption initiatives.
• Automated and Scalable Engagement: Design and implement automated email sequences, in-app messaging, and engagement playbooks to drive proactive communication and personalized outreach based on customer behavior and product usage.
• Usage Analysis and Optimization: Continuously monitor and analyze product usage data to identify adoption trends, gaps, and opportunities. Develop actionable insights to optimize user experience and enhance product engagement.
• Success Metrics and Performance Reporting: Track and report on key adoption metrics such as activation rates, feature utilization, customer health scores, and engagement levels. Present insights and recommendations to leadership for continuous improvement.

Compensation Range

• Base: $80,000 - $90,000
• Bonus: 25% of Base
• Equity: 2,500 Share

Perks include:

• Employer Covered Medical, Dental and Vision Insurance
• Unlimited PTO
• Paid parental leave for putting your family first
• Startup-like environment, without the constant rush to raise the next round of funding
• A very collaborative team and culture
• Education, gym, and equipment stipend
• Travel opportunities to relevant conferences and in-person client meetings

Join Our Exceptional Team

Dive into a role where respect, ownership, and mindfulness define our culture. As a valued team member, you'll enjoy the freedom to innovate and excel, supported by the tools and equipment you need to succeed.

Balance, Growth, and Connection

Work/Life Harmony: Embrace unlimited PTO and a healthy balance that respects your life outside work.

Continuous Growth: Regular feedback and discussions about your career path keep you moving forward.

Inclusive Community: Be part of a welcoming, engaging workplace that celebrates diversity and fun.

We offer a dynamic environment where excellence is rewarded, your well-being is a priority, and every day brings a chance to make meaningful connections. Ready for a truly rewarding challenge? We're excited to meet you.