The Company

Everflow is a SaaS Partner Marketing platform for managing and scaling revenue from affiliates, partnerships, and marketing channels. Founded in 2016 by industry veterans, we are based in Oakland, Montreal and Amsterdam with a distributed team across the NAM and EMEA regions.

We’re a bootstrapped company (over $24M ARR) that has grown through supporting happy customers that refer business to us and create word-of-mouth excitement. We’re the go-to platform for brands, agencies, and networks, with 1,000+ customers including Mutual of Omaha, ClassPass, and Tapjoy.

The Role

As part of Everflow's Customer Success team, you will form strong, trusting relationships with APAC customers built on your deep understanding of the Everflow platform and the digital marketing ecosystem. The Support team reactively interacts in real time with customers via a live chat platform as well as on calls. As one of the main touch points to customers, it’s also the responsibility of the customer success team to work closely with the product, sales, marketing and partnership teams.

You must bring both a strategic and technical mindset to the table, love teaching people and have a passion for engaging with our customers. As a growing company and team, you need to be comfortable with identifying patterns, suggesting solutions, and possibly creating a framework / process.

Responsibilities

• Ability to comprehend complex inquiries from customers of all industry levels
• Communicate internally and externally concisely & clearly.
• Develop expertise with new products and features and be able to evangelize them with APAC customers
• Provide client feedback to internal teams - EMEA/US support and Tech/Product teams
• Lead training/troubleshooting calls with clients as well as educate internal teams regularly on latest updates from APAC clients.
• Assist the EMEA Onboarding team with APAC clients in the initial setup and configuration of the software, tailoring the implementation to meet their specific business needs.
• Gain proficiency in Jira, Intercom and Planhat while collaborating with customers.

Qualifications

• 6 years minimum of digital advertising experience
• 4-6 years experience in a similar role
• Good product sense and a willingness to learn
• Ability to understand and explain EF technical concepts and troubleshoot basic technical issues
• Strong analytical background and a good grasp of internet technologies
• A background in Ad Operations, Customer Success, Technical Customer Support, but not required
• BA/BS in a relevant field
• High proficiency in English
• Big Plus if you have experience using the Everflow Platform before

What makes this opportunity exceptional

Benefits

• Competitive Medical Plans
• Work from home
• Unlimited PTO
• Gym Membership Reimbursement
• Cell Phone Reimbursement
• Home Office Stipend
• Education Stipend
• Employee Referral Bonus